Sales Performance Management Market By Deployment Type (On-premises and Cloud), By Vertical (BFSI, Telecommunications, and Manufacturing), and Region (North America, Asia Pacific, South America, Europe, and The Middle East and Africa), Global Industry Analysis, Market Size, Share, Growth, Trends, and Forecast 2021 to 2028

  • Publish Date: Sep, 2022
  • Report ID: 420060
  • Category: Technology
  • Pages: 234
$4700

The global Sales Performance Management (SPM) market size is projected to grow from USD 2.8 billion in 2020 to USD 6.75 billion by 2028, at a Compound Annual Growth Rate (CAGR) of 16.4% during the forecast period of 2021- 2028.

The apparent goal of businesses is to boost sales and conversion rates, which may be accomplished by efficiently increasing sales staff performance and execution. However, because this solution revolves around the client, employing specific CRM solutions limits the focus on enhancing the effectiveness of salespeople. As a result, businesses are increasingly implementing sales performance management solutions to boost sales and promote sales personnel effectiveness. The sales performance management solution combines traditional areas like sales and quota management with applications like sales coaching and analytics for sales optimization. One of the most prime aspects of sales performance management solutions is that in the SPM environment, all sales personnel are regularly educated to adopt repeatable behavior to be measured against the same yardstick.

Increasing automation to better visibility, rising demands for maximizing the value of corporate data, and the manifestation of process knowledge and channel efficacy are driving the global sales performance management market. However, a lack of understanding regarding the benefits of SPM solutions is a significant impediment to market expansion. The market is further hampered by structural changes across firms and a reluctance to engage in costly sales tools. Rising demand to reduce the risk of inconsistent sales, predict commission patterns within an organization, the growing BYOD trend among enterprises, and the adoption of integrated vendor services would lead to more growth opportunities.

This study delivers an all-inclusive analysis of deployment type, vertical, and region. The deployment type segment includes on-premises and cloud. The on-premises part held the largest market share, owing to significant demand for customized solutions based on business requirements, particularly among major corporations and companies concerned about data security and privacy. Large enterprises with diversified data and design needs and sufficient sales employees prefer on-premises deployment models. The vertical segment includes BFSI, Telecommunications, and Manufacturing. The BFSI segment holds the largest market share. Because BFSI firms deal with a wide range of insurance and banking products, such as debit cards, credit cards, loans, and insurance policies, which require the employment of a large number of sales representatives, the need to manage complex incentive compensation calculations and provide representatives with holistic visibility into entire SPM processes has compelled BFSI firms to adopt SPM solutions aggressively.

The market has been divided into North America, Asia Pacific, South America, Europe, the Middle East, and Africa. North America holds the largest market share in the U.S. because of North America's rich economic landscape, the early embrace of sophisticated technologies, high digital adoption at workplaces to improve corporate processes, and heightened technological awareness. Furthermore, the region includes industrialized economies like the United States and Canada, which have pretty accepted SPM solutions and modern technologies.

Some prominent players influencing the market are SAP AG, Salesforce.Com, Inc., Oracle Corporation, Microsoft Corporation, Callidus Software, Inc., Xactly Corporation, Synygy, Inc., CDk Global Inc., and NICE. In January 2019, CDk Global Inc. unveiled "Customer Success," a complete and upgraded service model to help dealers operate more effectively and develop more extraordinary customer relationships while harnessing data to drive business gains. NICE Satmetrix NPX, the company's cloud-based customer feedback and loyalty (CLS) service was updated in February 2018. The release will provide a comprehensive perspective of the customer experience by combining direct feedback from omnichannel surveys and indirect input from text or voice chats with operational or behavioral data imported from several other customer data sources.

Sales Performance Management Market Analysis and Forecast, Deployment Type

  • On-premises
  • Cloud

Sales Performance Management Market Analysis and Forecast, Vertical

  • BFSI
  • Telecommunications
  • Manufacturing

Sales Performance Management Market Analysis and Forecast, Region

  • North America
    • The U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • Sweden
    • Netherland
    • The U.K.
    • Italy
    • Spain
    • Turkey
    • Switzerland
    • Belgium
    • Rest Of Europe
  • Asia-Pacific
    • Japan
    • China
    • India
    • South Korea
    • Australia
    • Singapore
    • Malaysia
    • Thailand
    • Indonesia
    • Philippines
    • Rest Of Asia Pacific
  • South America
    • Brazil
    • Argentina
    • Peru
    • Colombia
    • Rest Of South America
  • The Middle East And Africa
    •  UAE
    •  Saudi Arabia
    •  Egypt
    •  Nigeria
    •  South Africa
    • Rest Of the Middle East and Africa

Report Description:

  • The base year for the study has been considered 2020, the historic year 2018, and 2019, the forecast period considered is from 2021 to 2028.
  • The study delivers an all-inclusive analysis of the global market for all segments and all regions.
  • The report offers an in-depth analysis of driving factors, opportunities, and restraints for gaining critical insight into the market. The report emphasizes all the major trends that play a vital role in enlarging the market from 2021 to 2028.
  • Porter's Five Forces model is used to recognize the competitive scenario in the market. This report incorporates the industry analysis, which is focused on providing an extensive view of the market.
  • The study also includes attractiveness analysis of all segments and regions, which are benchmarked based on their market size, growth rate, and attractiveness in terms of present and future opportunists for understanding the market's future growth.
  • The report provides company profile of the major players operating in the market and comparative analysis based on their business overviews, product offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and critical financial information.
  • The market estimates have been examined by considering the effect of different political, social, economic, technological, and legal factors based on our extensive secondary research, primary research, and in-house databases.

1. Introduction
    1.1. Objectives of the Study
    1.2. Market Definition
    1.3. Research Scope
    1.4. Currency
    1.5. Key Target Audience
2. Research Methodology and Assumptions
3. Executive Summary
4. Premium Insights
    4.1. Porter’s Five Forces Analysis
    4.2. Value Chain Analysis
    4.3. Top Investment Pockets
          4.3.1. Market Attractiveness Analysis By Deployment Type
          4.3.2. Market Attractiveness Analysis By Vertical
          4.3.3. Market Attractiveness Analysis By Region
    4.4. Industry Trends
5. Market Dynamics
    5.1. Market Evaluation
    5.2. Drivers
          5.2.1. Increase in automation to better visibility
          5.2.2. Rising demands for maximizing the value of corporate data
          5.2.3. Manifestation of process knowledge
          5.2.4. Channel efficacy
    5.3. Restraints
          5.3.1. Lack of understanding regarding the benefits of SPM solutions
          5.3.2. Structural changes across firms
          5.3.3. Reluctance to engage in costly sales tools
    5.4. Opportunities
          5.4.1. Rising demand to reduce the risk of inconsistent sales
          5.4.2. Prediction of commission patterns
          5.4.3. Growing BYOD trend among enterprises
          5.4.4. Adoption of integrated vendor services
6. Global Sales Performance Management Market Analysis and Forecast, By Deployment Type
    6.1. Segment Overview
    6.2. On-premises
    6.3. Cloud
7. Global Sales Performance Management Market Analysis and Forecast, By Vertical
    7.1. Segment Overview
    7.2. BFSI
    7.3. Telecommunications
    7.4. Manufacturing
8. Global Sales Performance Management Market Analysis and Forecast, By Regional Analysis
    8.1. Segment Overview
    8.2. North America
          8.2.1. U.S.
          8.2.2. Canada
          8.2.3. Mexico
    8.3. Europe
          8.3.1. Germany
          8.3.2. France
          8.3.3. U.K.
          8.3.4. Italy
          8.3.5. Spain
    8.4. Asia-Pacific
          8.4.1. Japan
          8.4.2. China
          8.4.3. India
    8.5. South America
          8.5.1. Brazil
    8.6. Middle East and Africa
          8.6.1. UAE
          8.6.2. South Africa
9. Global Sales Performance Management Market-Competitive Landscape
    9.1. Overview
    9.2. Market Share of Key Players in Global Sales Performance Management Market
          9.2.1. Global Company Market Share
          9.2.2. North America Company Market Share
          9.2.3. Europe Company Market Share
          9.2.4. APAC Company Market Share
    9.3. Competitive Situations and Trends
          9.3.1. Product Launches and Developments
          9.3.2. Partnerships, Collaborations, and Agreements
          9.3.3. Mergers & Acquisitions
          9.3.4. Expansions
10. Company Profiles
    10.1. SAP AG
          10.1.1. Business Overview
          10.1.2. Company Snapshot
          10.1.3. Company Market Share Analysis
          10.1.4. Company Product Portfolio
          10.1.5. Recent Developments
          10.1.6. SWOT Analysis
    10.2. Salesforce.Com, Inc.
          10.2.1. Business Overview
          10.2.2. Company Snapshot
          10.2.3. Company Market Share Analysis
          10.2.4. Company Product Portfolio
          10.2.5. Recent Developments
          10.2.6. SWOT Analysis
    10.3. Oracle Corporation
          10.3.1. Business Overview
          10.3.2. Company Snapshot
          10.3.3. Company Market Share Analysis
          10.3.4. Company Product Portfolio
          10.3.5. Recent Developments
          10.3.6. SWOT Analysis
    10.4. Microsoft Corporation
          10.4.1. Business Overview
          10.4.2. Company Snapshot
          10.4.3. Company Market Share Analysis
          10.4.4. Company Product Portfolio
          10.4.5. Recent Developments
          10.4.6. SWOT Analysis
    10.5. Callidus Software, Inc.
          10.5.1. Business Overview
          10.5.2. Company Snapshot
          10.5.3. Company Market Share Analysis
          10.5.4. Company Product Portfolio
          10.5.5. Recent Developments
          10.5.6. SWOT Analysis
    10.6. Xactly Corporation
          10.6.1. Business Overview
          10.6.2. Company Snapshot
          10.6.3. Company Market Share Analysis
          10.6.4. Company Product Portfolio
          10.6.5. Recent Developments
          10.6.6. SWOT Analysis
    10.7. Synygy, Inc.
          10.7.1. Business Overview
          10.7.2. Company Snapshot
          10.7.3. Company Market Share Analysis
          10.7.4. Company Product Portfolio
          10.7.5. Recent Developments
          10.7.6. SWOT Analysis
    10.8. CDk Global Inc.
          10.8.1. Business Overview
          10.8.2. Company Snapshot
          10.8.3. Company Market Share Analysis
          10.8.4. Company Product Portfolio
          10.8.5. Recent Developments
          10.8.6. SWOT Analysis
    10.9. NICE
          10.9.1. Business Overview
          10.9.2. Company Snapshot
          10.9.3. Company Market Share Analysis
          10.9.4. Company Product Portfolio
          10.9.5. Recent Developments
          10.9.6. SWOT Analysis

List of Table

1. Global Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

2. Global On-premises, Sales Performance Management Market, By Region, 2018-2028 (USD Billion) 

3. Global Cloud, Sales Performance Management Market, By Region, 2018-2028 (USD Billion)

4. Global Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

5. Global BFSI, Sales Performance Management Market, By Region, 2018-2028 (USD Billion)

6. Global Telecommunications, Sales Performance Management Market, By Region, 2018-2028 (USD Billion)

7. Global Manufacturing, Sales Performance Management Market, By Region, 2018-2028 (USD Billion)

8. North America Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

9. North America Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

10. U.S. Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

11. U.S. Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

12. Canada Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

13. Canada Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

14. Mexico Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

15. Mexico Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

16. Europe Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

17. Europe Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

18. Germany Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

19. Germany Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

20. France Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

21. France Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

22. U.K. Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

23. U.K. Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

24. Italy Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

25. Italy Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

26. Spain Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

27. Spain Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

28. Asia Pacific Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

29. Asia Pacific Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

30. Japan Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

31. Japan Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

32. China Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

33. China Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

34. India Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

35. India Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

36. South America Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

37. South America Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

38. Brazil Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

39. Brazil Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

40. Middle East and Africa Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

41. Middle East and Africa Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

42. UAE Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

43. UAE Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

44. South Africa Sales Performance Management Market, By Deployment Type, 2018-2028 (USD Billion)

45. South Africa Sales Performance Management Market, By Vertical, 2018-2028 (USD Billion)

List of Figures 

1. Global Sales Performance Management Market Segmentation

2. Global Sales Performance Management Market: Research Methodology

3. Market Size Estimation Methodology: Bottom-Up Approach

4. Market Size Estimation Methodology: Top-Down Approach

5. Data Triangulation

6. Porter’s Five Forces Analysis 

7. Value Chain Analysis 

8. Global Sales Performance Management Market Attractiveness Analysis By Deployment Type

9. Global Sales Performance Management Market Attractiveness Analysis By Vertical 

10. Global Sales Performance Management Market Attractiveness Analysis By Region

11. Global Sales Performance Management Market: Dynamics

12. Global Sales Performance Management Market Share By Deployment Type(2021 & 2028)

13. Global Sales Performance Management Market Share By Vertical (2021 & 2028)

14. Global Sales Performance Management Market Share by Regions (2021 & 2028)

15. Global Sales Performance Management Market Share by Company (2020)

Research Methodology

Market research is a method of gathering, assessing and deducing data & information about a particular market. Market research is very crucial in these days. The techniques analyze about how a product/service can be offered to the market to its end-customers, observe the impact of that product/service based on the past customer experiences, and cater their needs and demands. Owing to the successful business ventures, accurate, relevant and thorough information is the base for all the organizations because market research report/study offers specific market related data & information about the industry growth prospects, perspective of the existing customers, and the overall market scenario prevailed in past, ongoing present and developing future. It allows the stakeholders and investors to determine the probability of a business before committing substantial resources to the venture. Market research helps in solving the marketing issues challenges that a business will most likely face.

Market research is valuable because of the following reasons:

  • Market research helps businesses strengthen a company’s position
  • Market research helps in minimizing the investment risks associated with the businesses in any industry vertical
  • Market research helps in identifying the potential threats and opportunities associated with the business industry
  • Market research aids in spotting the emerging trends and facilitates strategic planning in order to stay ahead in the competition

Our research report features both the aspects; qualitative and quantitative. Qualitative part provides insights about the market driving forces, potential opportunities, customer’s demands and requirement which in turn help the companies to come up with new strategies in order to survive in the long run competition. The quantitative segment offers the most credible information related to the industry. Based on the data gathering, we use to derive the market size and estimate their future growth prospects on the basis of global, region and country.

Our market research process involves with the four specific stages.

  • Data Collection
  • Data Synthesis
  • Market Deduction & Formulation
  • Data Screening & Validation

Data Collection: This stage of the market research process involves with the gathering and collecting of the market/industry related data from the sources. There are basically two types of research methods:

  • Primary Research: By conducting primary research, it involves with the two types of data gathering; exploratory and specific. Exploratory data is open-ended and helps us to define a particular problem involving surveys, and pilot study to the specific consumer group, knowing their needs and wants catering to the industry related product/service offering. Explanatory data gathering follows with the bit of unstructured way. Our analyst group leads the study by focusing on the key crowd, in this manner picking up bits of knowledge from them. In light of the points of view of the clients, this data is used to plan advertise techniques. In addition, showcase overviews causes us to comprehend the current scenario of the business. Specific data gathering on the hand, involves with the more structured and formal way. The primary research usually includes in telephonic conversations, E-mail collaborations and up close and personal meetings/interviews with the raw material suppliers, industrial wholesalers, and independent consultants/specialists. The interviews that we conduct offers important information on showcase size and industry development patterns. Our company likewise conducts interviews with the different business specialists so as to increase generally bits of knowledge of the business/showcase.
  • Secondary Research: The secondary research incorporates with the data gathering from the non-profit associations and organizations, for example, World bank, WHO, investor relations and their presentations, statistical databases, yearly(annual reports) reports, national government records, factual databases, websites, articles, white papers, press releases, blogs and others. From the annual report, we deduce an organization's income/revenue generation to comprehend the key product segment related to the market. We examine the organization sites and implement product mapping strategy which is significant for determining the segment revenue. In the product mapping technique, we choose and categorize the products offered by the companies catering to the industry specific market, derive the segment revenue for each of the organizations to get the market estimation. We also gather data & Information based on the supply and demand side of the value chain involved with the domain specific market. The supply side denotes the distributors, wholesalers, suppliers and the demand side denotes the end-consumers/customers of the value chain. The supply side of the market is analyzed by examining the product growth across industry in each of the region followed by its pricing analysis. The demand side is analyzed by the evaluating the penetration level and adoption rates of the product by referring to the historical/past data, examine the present usage and forecasting the future trends. 
  • Purchased Database: Our purchased data provides insights about the key market players/companies along with their financial analysis. Additionally, our data base also includes market related information. 
    • We also have the agreements with various reputed data providers, consultants and third party vendors who provide information which are not limited to:
      • Export & Import Data
      • Business Information related to trade and its statistics
      • Penetration level of a particular product/service based on geography mainly focusing on the unmet prerequisites of the customers.
  • In-house Library: Apart from these third-party sources, we have our in-house library of quantitative and qualitative data & information. Our in-house database includes market data for various industry and domains. These data are updated on regular basis as per the changing market scenario. Our library includes, internal audit reports, historic databases, archives and journal publications. Sometimes there are instances where there is no metadata or raw data available for any domain specific market. For those particular cases, we utilize our expertise to forecast and estimate the market size in order to generate comprehensive data sets. Our analyst team adopts a robust research technique in order to deduce the market size and its estimates:
  • Examining demographic along with psychographic segmentation for market evaluation
  • Analyzing the macro and micro-economic indicators for each demography
  • Evaluating the current industry trends popular in the market.

Data Synthesis: This stage includes the evaluation and assessment of all the data acquired from the primary and secondary research. It likewise includes in evaluating the information for any disparity watched while information gathering identified with the market. The data & information is gathered with consideration to the heterogeneity of sources. Scientific and statistical methods are implemented for synthesizing dissimilar information sets and provide the relevant data which is fundamental for formulating strategies. Our organization has broad involvement with information amalgamation where the information goes through different stages:

  • Information Screening: Information screening is the way toward examining information/data gathered from the sources for errors/mistakes and amending it before data integration process. The screening includes in looking at raw information, identifying and distinguishing mistakes and managing missing information. The reason for the information screening is to ensure information is effectively entered or not. Our organization utilizes objective and precise information screening grades through repetitive quality checks.
  • Data Integration: The data integration method involves with the incorporation of numerous information streams. The data streams is important so as to deliver investigate examines that give overall market scenario to the investors. These information streams originate from different research contemplates and our in house database. After the screening of the information, our analysts conduct efficient integration of the data streams, optimizing connections between integrated surveys and syndicated data sources. There are two research approaches that we follow so as to coordinate our information; top down methodology and bottom up methodology. 
    • Top-down analysis generally refers to using broad factors as a basis for decision making. The top-down approach helps in identifying the overall market scenario along with the external and internal factors effecting the market growth.
    • The bottom-up approach takes a completely different approach. Generally, the bottom-up approach focuses its analysis on micro attributes and specific characteristics of the domain specific market.

Market Formulation & Deduction: The last stage includes assigning the data & information in a suitable way in order to derive market size. Analyst reviews and domain based opinions based on holistic approach of market estimation combined with industry investigation additionally features a crucial role in this stage.

This stage includes with the finalization of the market size and numbers that we have gathered from primary and secondary research. With the data & information addition, we ensure that there is no gap in the market information. Market trend analysis is finished by our analysts by utilizing data extrapolation procedures, which give the most ideal figures to the market.

Data Validation: Validation is the most crucial step in the process. Validation & re-validation through scientifically designed technique and process that helps us finalize data-points to be used for final calculations. This stage also involves with the data triangulation process. Data triangulation generally implicates the cross validation and matching the data which has been collected from primary and secondary research methods.

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