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The global operation support system (OSS) market is expected to grow from USD 15.07 billion in 2019 to USD 23.06 billion by 2027, at a CAGR of 5.39% during the forecast period from 2020-2027. Telecom industry trends are driving operation support system (OSS) market across the globe, with new service layer architecture and customer experience management at the core, causing a move to automated systems and management-as-service logic which is a driver for the operation support system. In addition to this, implementation of network functions virtualization (NFV), 5G wireless and Internet of Things (IoT) are driving the operation support system. However, the optimization of these systems, platforms, and processes is one of the key challenges and could hamper market growth over the forecast period.
The market has been segmented on the basis of type, application, and region. The type segment is fragmented into network planning & design, service delivery, service assurance, service fulfillment, and customer care. Service Fulfilment segment held the largest market share of 37.55% and valued at USD 5.57 billion in 2019 due to fulfillment of telecommunications services involves assembling and making services available to subscribers. These activities delineate an operational infrastructure whose efficiency relies upon its ability to allow a communications service provider (CSP) to match the supply of services with demand in an economical way and with consistently high levels of quality and reliability.
The application segment includes telecom enterprises, banking, finance services & insurance, retail, government, manufacturing, and others. Telecom Enterprises segment held the largest market share of 71.94% in 2019. This system helps telecommunications service providers in managing networks and the service order experience for customers, with functions from service provisioning, network configuration, fault management, inventory management, and order management.
The market has been divided into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. North America held the largest market share of 38.11% in 2019, owing to early technology adoption and well developed IT infrastructure.
Key players in the operation support system (OSS) market are MDOCS, Accenture PLC, Hewlett-Packard, IBM, ORACLE, Tata Consultancy Services, Ericsson Inc., Tech Mahindra, Huawei Technology, and Nokia Networks, Inc. among others. Developing and developed countries are offering greater opportunities and major players are continuously focused on new developments, strategic partnerships, acquisitions, and venture capital investments to obtain high growth in the market. In January 2017, Amdocs announced that NetLink Trust, Singapore’s nationwide telecommunications infrastructure provider, has selected Amdocs to deliver a next-generation business and operations support system (B/OSS) to transform its legacy systems and fully automate order management, service design, and delivery processes and service assurance.
This study forecasts revenue growth at global, regional, and country levels from 2013 to 2027. Fior Markets has segmented on the basis of below-mentioned segments:
Chapter 1 Introduction 12
1.1 Research Methodology 12
1.2 Fmr Desk Research 13
1.2.1 FMR Data Synthesis 14
1.2.2 Data Validation And Market Feedback 15
1.2.3 FMR data sources 15
Chapter 2 Global Operation Support System (OSS) Market Overview 17
2.1 Product Overview and Scope of Operation Support System (OSS) 17
2.2 Commercial Types of Operation Support System (OSS) 19
2.2.1 Network Planning & Design 20
2.2.2 Service Delivery 22
2.2.3 Service Assurance 24
2.2.4 Service Fulfilment 26
2.2.5 Customer care 28
2.3 Downstream Application of Operation Support System (OSS) 30
2.3.1 Telecom Enterprises 31
2.3.2 Banking, Finance Services & Insurance 33
2.3.3 Retail 34
2.3.4 Government 36
2.3.5 Manufacturing 37
2.3.6 Other 39
2.4 Development History of Operation Support System (OSS) 40
2.5 Market Status and Trend of Operation Support System (OSS) 2013-2027 41
2.6 Regional Operation Support System (OSS) Market Status and Trend 2013-2027 43
2.6.1 North America Market Status and Trend 2013-2027 43
2.6.2 Europe Market Status and Trend 2013-2027 45
2.6.3 Asia Pacific Market Status and Trend 2013-2027 47
2.6.4 South America Market Status and Trend 2013-2027 49
2.6.5 Middle East & Africa Market Status and Trend 2013-2027 51
Chapter 3 Global Market Status by Regions 55
3.1 Operation Support System (OSS) Revenue by Regions 55
3.1.1 Regions Revenue of Operation Support System (OSS) by Regions 55
3.1.2 Regions Revenue Forecast Revenue of Operation Support System (OSS) by Regions 60
3.1.3 Revenue Market Forecast of Operation Support System (OSS) Switzerland, Germany and Austria 2018-2027 64
Chapter 4 Global Operation Support System (OSS) Revenue by Regions 65
4.1 Revenue of Operation Support System (OSS) by Types 65
4.1.1 Revenue Market Share of Operation Support System (OSS) by Professional Services 66
4.3 Market Forecast of Operation Support System (OSS) by Types 70
4.3.1 Market Forecast of Operation Support System (OSS) by Professional Services 70
Chapter 5 Global Market Status by Downstream Industry 72
5.1 Revenue of Operation Support System (OSS) by Downstream Industry 72
5.2 Market Forecast of Operation Support System (OSS) by Downstream Industry 77
Chapter 6 Market Driving Factor Analysis of Operation Support System (OSS) 79
6.1 Global Economy Situation and Trend Overview 79
6.2 Operation Support System (OSS) Downstream Industry Situation and Trend 80
6.2.1 Growing adoption of cloud services 80
6.2.2 The IT & Telecom sector dominated the OSS/BSS market 80
Chapter 7 Operation Support System (OSS) Market Competition Status by Major Manufacturers 81
7.1 Revenue of Operation Support System (OSS) by Major Manufacturers 81
7.2 Basic Information of Operation Support System (OSS) Major Manufacturers 84
7.2.1 Plant Location and Established Time of Operation support system (OSS) Major Manufacturer 84
7.3 Market Competition News and Trend 85
Chapter 8 Operation Support System (OSS) Major Manufacturers 87
8.1 AMDOCS 87
8.1.1 Company Profile 87
8.1.2 Representative Operation Support System (OSS) Industry Product 89
8.1.3 Operation Support System (OSS) Industry Revenue and Gross Margin of AMDOCS 90
8.2 Accenture PLC 91
8.2.1 Company Profile 91
8.2.2 Representative Operation Support System (OSS) Industry Product 93
8.2.3 Operation Support System (OSS) Industry Revenue and Gross Margin of Accenture PLC 94
8.3 Hewlett-Packard 96
8.3.1 Company Profile 96
8.3.2 Representative Operation Support System (OSS) Industry Product 98
8.4 IBM 99
8.4.1 Company Profile 99
8.4.2 Representative Operation Support System (OSS) Industry Product 101
8.4.3 Operation Support System (OSS) Industry Revenue and Gross Margin of IBM 102
8.5 ORACLE 103
8.5.1 Company Profile 103
8.5.2 Representative Operation Support System (OSS) Industry Product 105
8.5.3 Operation Support System (OSS) Industry Revenue and Gross Margin of ORACLE 106
8.6 Tata Consultancy Services 107
8.6.1 Company Profile 107
8.6.2 Representative Operation Support System (OSS) Industry Product 109
8.7 Ericsson Inc. 110
8.7.1 Company Profile 110
8.7.2 Representative Operation Support System (OSS) Industry Product 112
8.7.3 Operation Support System (OSS) Industry Revenue and Gross Margin of Ericsson Inc. 113
8.8 Tech Mahindra 114
8.8.1 Company Profile 114
8.8.2 Representative Operation Support System (OSS) Industry Product 117
8.9 Huawei Technology 118
8.9.1 Company Profile 118
8.9.2 Representative Operation Support System (OSS) Industry Product 120
8.9.3 Operation Support System (OSS) Industry Revenue and Gross Margin of Huawei Technology 120
8.10 Nokia Networks, Inc. 122
8.10.1 Company Profile 122
8.10.2 Representative Operation Support System (OSS) Industry Product 123
Chapter 9 Upstream and Downstream Market Analysis of Operation Support System (OSS) 125
9.1 Downstream Market and Representative Companies Analysis 125
9.1.1 Telecom and IT Market Analysis 125
9.1.2 Banking, Finance Services & Insurance Market Analysis 126
9.1.3 Retail Market Analysis 127
9.1.4 Government Market Analysis 128
9.1.5 Manufacturing Market Analysis 128
9.1.6 Representative Consumers of Operation Support System (OSS) by Industry 129
Chapter 10 Marketing Status Analysis of Operation Support System (OSS) 130
10.1 Marketing Channel 130
10.1.1 Direct Marketing 132
10.1.2 Indirect Marketing 133
10.2 Market Positioning 135
10.2.1 Marketing Channel Future Trend 135
10.2.2 Pricing Strategy 136
10.2.3 Brand Strategy 139
10.3 Distributors/Traders List 141
Chapter 11 Research Findings and Conclusion 142
List of Figures
FIG. 1 Representative Commercial Product Picture of Operation Support System (OSS) 18
FIG. 2 Global Shipments Revenue Share of Operation Support System (OSS) by Types in 2017 19
FIG. 3 Representative Commercial Product Picture of Network Planning & Design 21
FIG. 4 Representative Commercial Product Picture of service delivery 23
FIG. 5 Representative Commercial Product Picture of service assurance 25
FIG. 6 Representative Commercial Product Picture of service Fulfillment 27
FIG. 7 Representative Commercial Product Picture of Customer Care 29
FIG. 8 Revenue Share of Operation Support System (OSS) by Downstream Industry in 2017 30
FIG. 9 Telecom Enterprises of Operation Support System (OSS) 32
FIG. 10 Banking Example of Operation Support System (OSS) 33
FIG. 11 Retail Example of Operation Support System (OSS) 35
FIG. 12 Government Example of Operation Support System (OSS) 36
FIG. 13 Manufacturing Example of Operation Support System (OSS) 38
FIG. 14 Other Example of Operation Support System (OSS) 39
FIG. 15 Global Operation Support System (OSS) Market Status and Trend 2013-2027 41
FIG. 16 Global Operation Support System (OSS) Market Size Comparison in 2013, 2017,2025 42
FIG. 17 North America Operation Support System (OSS) Revenue and Growth Rate 2013-2027 43
FIG. 18 Europe Operation Support System (OSS) Revenue and Growth Rate 2013-2027 45
FIG. 19 Asia Pacific Operation Support System (OSS) Revenue and Growth Rate 2013-2027 47
FIG. 20 South America Operation Support System (OSS) Revenue and Growth Rate 2013-2027 49
FIG. 21 Middle East & Africa Operation Support System (OSS) Revenue and Growth Rate 2013-2027 51
FIG. 23 Revenue Share of Operation Support System (OSS) by Regions in 2017 57
FIG. 24 Revenue Share of Operation Support System (OSS) by Regions in 2013 58
FIG. 25 Revenue Growth Rate Comparison of Operation Support System (OSS) by Regions 2013-2017 59
FIG. 26 Revenue Share of Operation Support System (OSS) by Regions in 2027 62
FIG. 27 Revenue Growth Rate Comparison of Operation Support System (OSS) by Regions 2018-2027 63
FIG. 28 Revenue Share of Operation Support System (OSS) by Types in 2013 67
FIG. 29 Revenue Share of Operation Support System (OSS) by Types in 2017 68
FIG. 30 Revenue Growth Rate Comparison of Operation Support System (OSS) by Types 2013-2017 69
FIG. 31 Revenue Share Forecast of Operation Support System (OSS) by Types in 2027 71
FIG. 32 Revenue Share of Operation Support System (OSS) by Downstream Industry in 2013 74
FIG. 33 Revenue Share of Operation Support System (OSS) by Downstream Industry in 2017 75
FIG. 34 Revenue Growth Rate Comparison of Operation Support System (OSS) by Downstream Industry 2013-2017 76
FIG. 35 Revenue Growth Rate Comparison of Operation Support System (OSS) by Downstream Industry 2018-2027 78
FIG. 36 Revenue Share of Operation Support System (OSS) by Major Manufacturers in 2017 83
FIG. 37 Operation Support System (OSS) Revenue and Market Share of AMDOCS 2013-2017 90
FIG. 38 Operation Support System (OSS) Revenue and Market Share of Accenture PLC 2013-2017 95
FIG. 39 Operation Support System (OSS) Revenue and Market Share of IBM 2013-2017 102
FIG. 40 Operation Support System (OSS) Revenue and Market Share of ORACLE 2013-2017 106
FIG. 41 Operation Support System (OSS) Revenue and Market Share of Ericsson Inc. 2013-2017 113
FIG. 42 Operation Support System (OSS) Revenue and Market Share of Huawei Technology 2013-2017 121
FIG. 43 Marketing Channels 130
FIG. 44 Direct Marketing 133
FIG. 45 Indirect Marketing 134
FIG. 46 Marketing Channel 136
FIG. 47 Pricing Strategy 138
FIG. 48 Brand Strategy 140
List of Tables
TABLE 1 North America Operation Support System (OSS) Market Main Driving Factors Analysis 44
TABLE 2 Europe Operation Support System (OSS) Market Main Driving Factors Analysis 46
TABLE 3 Asia Pacific Operation Support System (OSS) Market Main Driving Factors Analysis 48
TABLE 4 South America Operation Support System (OSS) Market Main Driving Factors Analysis 50
TABLE 7 Revenue of Operation Support System (OSS) by Regions 55
TABLE 8 Revenue Share of Operation Support System (OSS) by Regions 2013-2017 56
TABLE 9 Revenue of Operation Support System (OSS) by Regions (2018-2027) 60
TABLE 10 Revenue Share of Operation Support System (OSS) by Regions 2018-2027 61
TABLE 11 Revenue of Operation Support System (OSS) by Country 2018-2027 64
TABLE 12 Revenue Share of Operation Support System (OSS) by Country 2018-2027 64
TABLE 13 Revenue of Operation Support System (OSS) by Types 2013-2017 65
TABLE 14 Revenue of Operation Support System (OSS) by Types 2013 2017 66
TABLE 15 Revenue Forecast of Operation Support System (OSS) by Types 2018-2027 70
TABLE 16 Revenue Forecast of Operation Support System (OSS) by Types 2018-2027 70
TABLE 17 Revenue of Operation Support System (OSS) by Downstream Industry 2013-2017 72
TABLE 18 Revenue Share of Operation Support System (OSS) by Downstream Industry 2013-2017 73
TABLE 19 Revenue of Operation Support System (OSS) by Downstream Industry 2018-2027 77
TABLE 20 Revenue of Operation Support System (OSS) by Major Manufacturers 2013-2017 81
TABLE 21 Revenue Share of Operation Support System (OSS) by Major Manufacturers 2013-2017 82
TABLE 22 Revenue Share of Operation Support System (OSS) by Major Manufacturers 2013-2017 84
TABLE 23 Merger, Consolidation or Acquisition News 85
TABLE 24 Company Profile of AMDOCS 87
TABLE 25 Operation Support System (OSS) Industry Revenue and Gross Margin of AMDOCS 2013-2017 90
TABLE 26 Company Profile of Accenture PLC 91
TABLE 27 Operation Support System (OSS) Industry Revenue and Gross Margin of Accenture PLC 2013-2017 94
TABLE 28 Company Profile of Hewlett-Packard 96
TABLE 29 Company Profile of IBM 99
TABLE 30 Operation Support System (OSS) Industry Revenue and Gross Margin of IBM 2013-2017 102
TABLE 31 Company Profile of ORACLE 103
TABLE 32 Operation Support System (OSS) Industry Revenue and Gross Margin of ORACLE 2013-2017 106
TABLE 33 Company Profile of Tata Consultancy Services 107
TABLE 34 Company Profile of Ericsson Inc. 110
TABLE 35 Operation Support System (OSS) Industry Revenue and Gross Margin of Ericsson Inc. 2013-2017 113
TABLE 36 Company Profile of Tech Mahindra 114
TABLE 37 Company Profile of Huawei Technology 118
TABLE 38 Operation Support System (OSS) Industry Revenue and Gross Margin of Huawei Technology 2013-2017 120
TABLE 39 Company Profile of Nokia Networks, Inc. 122
TABLE 40 Table Representative Consumers of Operation Support System (OSS) by Industry 129
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