The global healthcare supply chain BPO market is expected to grow from USD 2.93 billion in 2019 to USD 6.14 billion by 2027, at a CAGR of 6.27% during the forecast period 2020-2027.
Business process outsourcing (BPO) is a method that allows healthcare providers to choose the most suited third-party vendors for specific business processes. It will enable hospitals and medical professionals to spend their valuable time on patient responsibility over other mundane jobs in the office. Healthcare Business Processing Outsourcing (BPO) allows customized solutions to the healthcare providers and payers to decrease the complexity of various tedious tasks associated at several stages of the workflow and establishment. These services are also effective in boosting the financial performance of the company/organization, enriching resource allocation, seeking strategic growth support, and reducing operational costs to maximize profit margins. The major driving factor is the growth of nearshore outsourcing destinations and introduction to technology. As nearshoring gives companies the benefit of the similarity in time zone, culture, and languages, and helps them deliver better-quality services, the companies have started outsourcing their business methods to BPO service providers in the same region. Companies have also begun concentrating on protecting their outsourced businesses and reducing the socio-economic risks, through similar currency and regulation policies, which may promote the growth of nearshore outsourcing destinations and access to technology.
This study delivers a comprehensive analysis of payer services, provider services and regions. The payer service segment includes claims management, integrated front-end services and back-office, operations, member management, product development and business, acquisition (PDBA), provider management, care management, billing & accounts management services and HR services. The product development & business acquisition services segment is anticipated to show the highest growth over the forecast period. Due to the rising number of people registering in health plans, payers find it more challenging to manage additions in volume themselves and the risk incorporated with losses. Hence, many payers outsource product development & business acquisition services to third-party authorities. The provider service segment includes revenue cycle management, patient enrollment & strategic planning, patient care, medical transcription, medical imaging and device monitoring. The revenue cycle management segment is anticipated to show the highest growth during the forecast period. Increased growth in the revenue cycle management segment can mainly be attributed to declining reimbursements in the healthcare management businesses, declines in healthcare expenses, initiatives initiated by governments for executing revenue cycle management solutions, and rising expenditure by the Healthcare IT industry. Another factor is the increasing revenue loss owing to billing inaccuracies, and growing adoption of EHR/EMR. Most hospitals are presently reliant on third-party providers for denial administration service, as they require the expert knowledge and experience to handle the reimbursement method.
The market has been divided into North America, Europe, Asia-Pacific, Middle East & Africa, and South America. North America region had the largest share in the market in 2019. It was due to large public and private healthcare expenditure, the presence of a robust compensation framework, and a large percentage of claim records.
Some of the notable players in the global healthcare supply chain BPO market areTata Consultancy Services, WNS (Holdings), Xerox, R1 RCM, Quintiles IMS Holdings, Omega Healthcare, Lonza, Invensis Technologies, Infosys, IBM, Genpact, Gebbs Healthcare Solutions, Firstsource Solutions, Cognizant Technology Solutions and Accenture.
This study forecasts revenue growth at global, regional, and country levels from 2020 to 2027. Fior Markets has segmented the market based on below-mentioned segments:
Global Healthcare Supply Chain BPO Market Analysis And Forecast, By Payer Service
Global Healthcare Supply Chain BPO Market Analysis And Forecast, By Provider Service
Global Healthcare Supply Chain BPO Market Analysis And Forecast, By Regional Analysis
Report Description:
1. Introduction
1.1. Objectives of the Study
1.2. Market Definition
1.3. Research Scope
1.4. Currency
1.5. Key Target Audience
2. Research Methodology and Assumptions
3. Executive Summary
4. Premium Insights
4.1. Porter’s Five Forces Analysis
4.2. Value Chain Analysis
4.3. Top Investment Pockets
4.3.1. Market Attractiveness Analysis By Payer Service
4.3.2. Market Attractiveness Analysis By Provider Service
4.3.3. Market Attractiveness Analysis By Region
4.4. Industry Trends
5. Market Dynamics
5.1. Market Evaluation
5.2. Drivers
5.2.1. Rise of Nearshore Outsourcing Destinations and Access to Technology
5.2.2. Rapid Increase in Clinical Process Outsourcing
5.3. Restraints
5.3.1. The concerns in losing control over the outsourced process
5.3.2. Doubts regarding service/product quality
5.3.3. The threat to data security
5.4. Opportunities
5.4.1. Implementation of PPACA Compelled Healthcare Player to Move towards Outsourcing
5.4.2. Fewer Errors in Several Non-critical Functions, like Finance and Accounting, Customer Care Services
5.5. Challenges
5.5.1. Complex Regulations
5.5.2. Hidden Costs of Outsourcing
6. Global Healthcare Supply Chain BPO Market Analysis and Forecast, By Payer Service
6.1. Segment Overview
6.2. Claims Management
6.3. Integrated Front-End Services And Back-Office
6.4. Operations
6.5. Member Management
6.6. Product Development And Business Acquisition (PDBA)
6.7. Provider Management
6.8. Care Management
6.9. Billing & Accounts Management Services
6.10. HR Services
7. Global Healthcare Supply Chain BPO Market Analysis and Forecast, By Provider Service
7.1. Segment Overview
7.2. Revenue Cycle Management
7.3. Patient Enrolment & Strategic Planning
7.4. Patient Care
7.5. Medical Transcription
7.6. Medical Imaging
7.7. Device Monitoring
8. Global Healthcare Supply Chain BPO Market Analysis and Forecast, By Regional Analysis
8.1. Segment Overview
8.2. North America
8.2.1. U.S.
8.2.2. Canada
8.2.3. Mexico
8.3. Europe
8.3.1. Germany
8.3.2. France
8.3.3. U.K.
8.3.4. Italy
8.3.5. Spain
8.4. Asia-Pacific
8.4.1. Japan
8.4.2. China
8.4.3. India
8.5. South America
8.5.1. Brazil
8.6. Middle East and Africa
8.6.1. UAE
8.6.2. South Africa
9. Global Healthcare Supply Chain BPO Market-Competitive Landscape
9.1. Overview
9.2. Market Share of Key Players in Global Healthcare Supply Chain BPO Market
9.2.1. Global Company Market Share
9.2.2. North America Company Market Share
9.2.3. Europe Company Market Share
9.2.4. APAC Company Market Share
9.3. Competitive Situations and Trends
9.3.1. Provider Service Launches and Developments
9.3.2. Partnerships, Collaborations, and Agreements
9.3.3. Mergers & Acquisitions
9.3.4. Expansions
10. Company Profiles
10.1. Tata Consultancy Services
10.1.1. Business Overview
10.1.2. Company Snapshot
10.1.3. Company Market Share Analysis
10.1.4. Company Payer Service Portfolio
10.1.5. Recent Developments
10.1.6. SWOT Analysis
10.2. WNS (Holdings)
10.2.1. Business Overview
10.2.2. Company Snapshot
10.2.3. Company Market Share Analysis
10.2.4. Company Payer Service Portfolio
10.2.5. Recent Developments
10.2.6. SWOT Analysis
10.3. Xerox
10.3.1. Business Overview
10.3.2. Company Snapshot
10.3.3. Company Market Share Analysis
10.3.4. Company Payer Service Portfolio
10.3.5. Recent Developments
10.3.6. SWOT Analysis
10.4. R1 RCM
10.4.1. Business Overview
10.4.2. Company Snapshot
10.4.3. Company Market Share Analysis
10.4.4. Company Payer Service Portfolio
10.4.5. Recent Developments
10.4.6. SWOT Analysis
10.5. Quintiles IMS Holdings
10.5.1. Business Overview
10.5.2. Company Snapshot
10.5.3. Company Market Share Analysis
10.5.4. Company Payer Service Portfolio
10.5.5. Recent Developments
10.5.6. SWOT Analysis
10.6. Omega Healthcare
10.6.1. Business Overview
10.6.2. Company Snapshot
10.6.3. Company Market Share Analysis
10.6.4. Company Payer Service Portfolio
10.6.5. Recent Developments
10.6.6. SWOT Analysis
10.7. Lonza
10.7.1. Business Overview
10.7.2. Company Snapshot
10.7.3. Company Market Share Analysis
10.7.4. Company Payer Service Portfolio
10.7.5. Recent Developments
10.7.6. SWOT Analysis
10.8. Invensis Technologies
10.8.1. Business Overview
10.8.2. Company Snapshot
10.8.3. Company Market Share Analysis
10.8.4. Company Payer Service Portfolio
10.8.5. Recent Developments
10.8.6. SWOT Analysis
10.9. Infosys
10.9.1. Business Overview
10.9.2. Company Snapshot
10.9.3. Company Market Share Analysis
10.9.4. Company Payer Service Portfolio
10.9.5. Recent Developments
10.9.6. SWOT Analysis
10.10. IBM
10.10.1. Business Overview
10.10.2. Company Snapshot
10.10.3. Company Market Share Analysis
10.10.4. Company Payer Service Portfolio
10.10.5. Recent Developments
10.10.6. SWOT Analysis
10.11. Genpact
10.11.1. Business Overview
10.11.2. Company Snapshot
10.11.3. Company Market Share Analysis
10.11.4. Company Payer Service Portfolio
10.11.5. Recent Developments
10.11.6. SWOT Analysis
10.12. Gebbs Healthcare Solutions
10.12.1. Business Overview
10.12.2. Company Snapshot
10.12.3. Company Market Share Analysis
10.12.4. Company Payer Service Portfolio
10.12.5. Recent Developments
10.12.6. SWOT Analysis
10.13. Firstsource Solutions
10.13.1. Business Overview
10.13.2. Company Snapshot
10.13.3. Company Market Share Analysis
10.13.4. Company Payer Service Portfolio
10.13.5. Recent Developments
10.13.6. SWOT Analysis
10.14. Cognizant Technology Solutions
10.14.1. Business Overview
10.14.2. Company Snapshot
10.14.3. Company Market Share Analysis
10.14.4. Company Payer Service Portfolio
10.14.5. Recent Developments
10.14.6. SWOT Analysis
10.15. Accenture
10.15.1. Business Overview
10.15.2. Company Snapshot
10.15.3. Company Market Share Analysis
10.15.4. Company Payer Service Portfolio
10.15.5. Recent Developments
10.15.6. SWOT Analysis
List of Table
1. Global Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
2. GlobalClaims Management, Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
3. Global Integrated Front-End Services And Back-Office, Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
4. Global Operations, Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
5. GlobalMember Management, Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
6. GlobalProduct Development And Business Acquisition (PDBA), Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
7. GlobalProvider Management, Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
8. GlobalCare Management, Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
9. GlobalBilling & Accounts Management Services, Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
10. GlobalHR Services, Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
11. Global Healthcare Supply Chain BPO Market, ByProvider Service, 2017-2027 (USD Billion) (K Units)
12. GlobalRevenue Cycle Management, Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
13. Global Patient Enrollment& Strategic Planning, Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
14. Global Patient Care, Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
15. Global Medical Transcription, Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
16. Global Medical Imaging, Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
17. Global Device Monitoring, Healthcare Supply Chain BPO Market, By Region, 2017-2027 (USD Billion) (K Units)
18. North America Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
19. North America Healthcare Supply Chain BPO Market, ByProvider Service, 2017-2027 (USD Billion) (K Units)
20. U.S. Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
21. U.S. Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
22. Canada Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
23. Canada Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
24. Mexico Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
25. Mexico Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
26. Europe Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
27. Europe Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
28. Germany Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
29. Germany Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
30. France Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
31. France Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
32. U.K. Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
33. U.K. Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
34. Italy Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
35. Italy Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
36. Spain Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
37. Spain Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
38. Asia Pacific Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
39. Asia Pacific Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
40. Japan Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
41. Japan Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
42. China Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
43. China Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
44. India Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
45. India Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
46. South America Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
47. South America Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
48. Brazil Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
49. Brazil Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
50. Middle East and Africa Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
51. Middle East and Africa Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
52. UAE Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
53. UAE Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
54. South Africa Healthcare Supply Chain BPO Market, By Payer Service, 2017-2027 (USD Billion) (K Units)
55. South Africa Healthcare Supply Chain BPO Market, By Provider Service, 2017-2027 (USD Billion) (K Units)
List of Figures
1. Global Healthcare Supply Chain BPO Market Segmentation
2. Global Healthcare Supply Chain BPO Market: Research Methodology
3. Market Size Estimation Methodology: Bottom-Up Approach
4. Market Size Estimation Methodology: Top-Down Approach
5. Data Triangulation
6. Porter’s Five Forces Analysis
7. Value Chain Analysis
8. Global Healthcare Supply Chain BPO Market Attractiveness Analysis by Payer Service
9. Global Healthcare Supply Chain BPO Market Attractiveness Analysis by Provider Service
10. Global Healthcare Supply Chain BPO MarketAttractiveness Analysis by Region
11. Global Healthcare Supply Chain BPO Market: Dynamics
12. Global Healthcare Supply Chain BPO Market Share by Payer Service(2020 & 2027)
13. Global Healthcare Supply Chain BPO Market Share by Provider Service (2020 & 2027)
14. Global Healthcare Supply Chain BPO Market Share by Regions (2020 & 2027)
15. Global Healthcare Supply Chain BPO Market Share by Company (2019)
Market research is a method of gathering, assessing and deducing data & information about a particular market. Market research is very crucial in these days. The techniques analyze about how a product/service can be offered to the market to its end-customers, observe the impact of that product/service based on the past customer experiences, and cater their needs and demands. Owing to the successful business ventures, accurate, relevant and thorough information is the base for all the organizations because market research report/study offers specific market related data & information about the industry growth prospects, perspective of the existing customers, and the overall market scenario prevailed in past, ongoing present and developing future. It allows the stakeholders and investors to determine the probability of a business before committing substantial resources to the venture. Market research helps in solving the marketing issues challenges that a business will most likely face.
Market research is valuable because of the following reasons:
Our research report features both the aspects; qualitative and quantitative. Qualitative part provides insights about the market driving forces, potential opportunities, customer’s demands and requirement which in turn help the companies to come up with new strategies in order to survive in the long run competition. The quantitative segment offers the most credible information related to the industry. Based on the data gathering, we use to derive the market size and estimate their future growth prospects on the basis of global, region and country.
Our market research process involves with the four specific stages.
Data Collection: This stage of the market research process involves with the gathering and collecting of the market/industry related data from the sources. There are basically two types of research methods:
Data Synthesis: This stage includes the evaluation and assessment of all the data acquired from the primary and secondary research. It likewise includes in evaluating the information for any disparity watched while information gathering identified with the market. The data & information is gathered with consideration to the heterogeneity of sources. Scientific and statistical methods are implemented for synthesizing dissimilar information sets and provide the relevant data which is fundamental for formulating strategies. Our organization has broad involvement with information amalgamation where the information goes through different stages:
Market Formulation & Deduction: The last stage includes assigning the data & information in a suitable way in order to derive market size. Analyst reviews and domain based opinions based on holistic approach of market estimation combined with industry investigation additionally features a crucial role in this stage.
This stage includes with the finalization of the market size and numbers that we have gathered from primary and secondary research. With the data & information addition, we ensure that there is no gap in the market information. Market trend analysis is finished by our analysts by utilizing data extrapolation procedures, which give the most ideal figures to the market.
Data Validation: Validation is the most crucial step in the process. Validation & re-validation through scientifically designed technique and process that helps us finalize data-points to be used for final calculations. This stage also involves with the data triangulation process. Data triangulation generally implicates the cross validation and matching the data which has been collected from primary and secondary research methods.
Free Customization
Countries can be added on demand
Free yearly update on purchase of Multi/Corporate User License
Companies served till date
We serve our customers 24x7 for 365 days through calls, emails and live chat options.
Huge database of exceptional market reports bringing market intelligence to your fingertips.
SSL enabled, we offer you various secured payment options for risk free purchase.