The global queue management system market is expected to grow from USD 0.8 billion in 2020 to USD 1.18 billion by 2028, at a CAGR of 5% during the forecast period 2021-2028.
The queue management system is a computerised system designed to handle walk-in services and client traffic at retail stores, railway stations, airports, and bus stops. The system provides an interactive platform for managing customer interactions through the use of an interactive display on a retail screen. It is an intelligent technology that assists in the management of people line-ups in order to better serve consumers. This method is used by most retail outlets and airports to handle line-ups from various places and in various conditions. Furthermore, the queue management system is made up of numerous modules that work together to manage and handle consumer requests more effectively than ever before. The system is used to manage structured, unstructured, and mobile queues.
The factors driving the market are growing demand to regulate customer traffic and customer movement to improve productivity. This system aids companies in managing and controlling human queues. A queue management system enables a company to pinpoint inefficiencies in its queues and address them on a continuous basis to ensure a consistently great experience. The factor restraining the market growth is high installation costs for queue management systems. Infrastructure providers, component manufacturers, service providers, the public sector, and user groups all need to work together to deploy these across the network. The engagement of many stakeholders for the successful deployment of ticketing systems necessitates a complex structure, which involves a complicated structure and a significant financial investment.
This study delivers a thorough analysis of application and region. The application segment includes healthcare, banks and financial institutions, retail outlets, private utility service providers/airline check-in counters, self-service restaurants, government offices, telecom service centres, others.. The healthcare segment held the largest market share in 2020 due to handling patient query and enhancing productivity. Many hospitals and other healthcare service providers are expressing interest in implementing queue management systems in order to decrease the formation of long lines at medical facilities. These systems allow them to manage line-ups more comfortably and efficiently.
The market has been divided into Europe, Asia-Pacific, North America, Middle East & Africa, and South America. North America led the market with the largest market share in 2020, owing to the growing high adoption of queue management systems and the strong presence of the key market participants. An increasing deployment of such solutions across various government organisations and retail and consumer goods firms is one of the reasons driving the market's growth. Furthermore, the North American market has the largest share due to the presence of a number of queue management system providers that offer full solutions to businesses.
Some of the key players in the queue management system market are Advantech, Wavetec, Lavi Industries, Qmatic, SEDCO, Q-nomy, Core Mobile, ATT Systems, AKIS Technologies, AwebStar, Xtreme Media, Udentify, VersionX. In march 2021, SEDCO launched a new self-service kiosks line that provides a better client experience while also reducing opex. The FASTSERV and CONSULTA family of multi-functional kiosks allow businesses to select machines based on services requested, branch size, and budget. The advanced QMS can be coupled with the self-service machines to offer smart routing, in which consumers are sent to the appropriate service channel based on the service type, service time, customer demographics, and human or machine availability
Global Queue Management System Market Analysis and Forecast, By Application
Global Queue Management System Market Analysis and Forecast, By Region
Report Description:
1. Introduction
1.1. Objectives of the Study
1.2. Market Definition
1.3. Research Scope
1.4. Currency
1.5. Key Target Audience
2. Research Methodology and Assumptions
3. Executive Summary
4. Premium Insights
4.1. Porter’s Five Forces Analysis
4.2. Value Chain Analysis
4.3. Top Investment Pockets
4.3.1. Market Attractiveness Analysis By Application
4.3.2. Market Attractiveness Analysis By Region
4.4. Industry Trends
5. Market Dynamics
5.1. Market Evaluation
5.2. Drivers
5.2.1. Growing demand to regulate human traffic
5.3. Restrains
5.3.1. High installation costs for queue management systems
5.4. Opportunities
5.4.1. Increasing engagement of stakeholders
6. Global Queue Management System Market Analysis and Forecast, By Application
6.1. Segment Overview
6.2. Healthcare
6.3. Banks and Financial Institutions
6.4. Retail outlets
6.5. Private Utility Service Providers/Airline Check-In Counters
6.6. Self-Service Restaurants
6.7. Government Offices
6.8. Telecom Service Centers
6.9. Others
7. Global Queue Management System Market Analysis and Forecast, By Regional Analysis
7.1. Segment Overview
7.2. North America
7.2.1. U.S.
7.2.2. Canada
7.2.3. Mexico
7.3. Europe
7.3.1. Germany
7.3.2. France
7.3.3. U.K.
7.3.4. Italy
7.3.5. Spain
7.4. Asia-Pacific
7.4.1. Japan
7.4.2. China
7.4.3. India
7.5. South America
7.5.1. Brazil
7.6. Middle East and Africa
7.6.1. UAE
7.6.2. South Africa
8. Global Queue Management System Market-Competitive Landscape
8.1. Overview
8.2. Market Share of Key Players in Global Queue Management System Market
8.2.1. Global Company Market Share
8.2.2. North America Company Market Share
8.2.3. Europe Company Market Share
8.2.4. APAC Company Market Share
8.3. Competitive Situations and Trends
8.3.1. Product Launches and Developments
8.3.2. Partnerships, Collaborations, and Agreements
8.3.3. Mergers & Acquisitions
8.3.4. Expansions
9. Company Profiles
9.1. Advantech
9.1.1. Business Overview
9.1.2. Company Snapshot
9.1.3. Company Market Share Analysis
9.1.4. Company Product Portfolio
9.1.5. Recent Developments
9.1.6. SWOT Analysis
9.2. Wavetec
9.2.1. Business Overview
9.2.2. Company Snapshot
9.2.3. Company Market Share Analysis
9.2.4. Company Product Portfolio
9.2.5. Recent Developments
9.2.6. SWOT Analysis
9.3. Lavi Industries
9.3.1. Business Overview
9.3.2. Company Snapshot
9.3.3. Company Market Share Analysis
9.3.4. Company Product Portfolio
9.3.5. Recent Developments
9.3.6. SWOT Analysis
9.4. Qmatic
9.4.1. Business Overview
9.4.2. Company Snapshot
9.4.3. Company Market Share Analysis
9.4.4. Company Product Portfolio
9.4.5. Recent Developments
9.4.6. SWOT Analysis
9.5. SEDCO
9.5.1. Business Overview
9.5.2. Company Snapshot
9.5.3. Company Market Share Analysis
9.5.4. Company Product Portfolio
9.5.5. Recent Developments
9.5.6. SWOT Analysis
9.6. Q-nomy
9.6.1. Business Overview
9.6.2. Company Snapshot
9.6.3. Company Market Share Analysis
9.6.4. Company Product Portfolio
9.6.5. Recent Developments
9.6.6. SWOT Analysis
9.7. Core Mobile
9.7.1. Business Overview
9.7.2. Company Snapshot
9.7.3. Company Market Share Analysis
9.7.4. Company Product Portfolio
9.7.5. Recent Developments
9.7.6. SWOT Analysis
9.8. ATT Systems
9.8.1. Business Overview
9.8.2. Company Snapshot
9.8.3. Company Market Share Analysis
9.8.4. Company Product Portfolio
9.8.5. Recent Developments
9.8.6. SWOT Analysis
9.9. AKIS Technologies
9.9.1. Business Overview
9.9.2. Company Snapshot
9.9.3. Company Market Share Analysis
9.9.4. Company Product Portfolio
9.9.5. Recent Developments
9.9.6. SWOT Analysis
9.10. AwebStar
9.10.1. Business Overview
9.10.2. Company Snapshot
9.10.3. Company Market Share Analysis
9.10.4. Company Product Portfolio
9.10.5. Recent Developments
9.10.6. SWOT Analysis
9.11. Xtreme Media
9.11.1. Business Overview
9.11.2. Company Snapshot
9.11.3. Company Market Share Analysis
9.11.4. Company Product Portfolio
9.11.5. Recent Developments
9.11.6. SWOT Analysis
9.12. Udentify
9.12.1. Business Overview
9.12.2. Company Snapshot
9.12.3. Company Market Share Analysis
9.12.4. Company Product Portfolio
9.12.5. Recent Developments
9.12.6. SWOT Analysis
9.13. VersionX
9.13.1. Business Overview
9.13.2. Company Snapshot
9.13.3. Company Market Share Analysis
9.13.4. Company Product Portfolio
9.13.5. Recent Developments
9.13.6. SWOT Analysis
List of Table
1. Global Queue Management System Market, By Application , 2018-2028(USD Billion)
2. Global On Healthcare, Queue Management System Market, By Region, 2018-2028(USD Billion)
3. Global Banks and Financial Institutions, Queue Management System Market, By Region, 2018-2028(USD Billion)
4. Global Retail Outlets, Queue Management System Market, By Region, 2018-2028(USD Billion)
5. Global Private Utility Service Providers/Airline Check-In Counters, Queue Management System Market, By Region, 2018-2028(USD Billion)
6. Global Self-Service Restaurants, Queue Management System Market, By Region, 2018-2028(USD Billion)
7. Global Government Offices, Queue Management System Market, By Region, 2018-2028(USD Billion)
8. Global Telecom Service Centers, Queue Management System Market, By Region, 2018-2028(USD Billion)
9. Global Others, Queue Management System Market, By Region, 2018-2028(USD Billion)
10. North America Queue Management System Market, By Application , 2018-2028(USD Billion)
11. U.S. Queue Management System Market, By Application , 2018-2028(USD Billion)
12. Canada Queue Management System Market, By Application , 2018-2028(USD Billion)
13. Mexico Queue Management System Market, By Application , 2018-2028(USD Billion)
14. Europe Queue Management System Market, By Application , 2018-2028(USD Billion)
15. Germany Queue Management System Market, By Application , 2018-2028(USD Billion)
16. France Queue Management System Market, By Application , 2018-2028(USD Billion)
17. U.K. Queue Management System Market, By Application , 2018-2028(USD Billion)
18. Italy Queue Management System Market, By Application , 2018-2028(USD Billion)
19. Spain Queue Management System Market, By Application , 2018-2028(USD Billion)
20. Asia Pacific Queue Management System Market, By Application , 2018-2028(USD Billion)
21. Japan Queue Management System Market, By Application , 2018-2028(USD Billion)
22. Japan Queue Management System Market, By End Use, 2018-2028(USD Billion)
23. China Queue Management System Market, By Application , 2018-2028(USD Billion)
24. India Queue Management System Market, By Application , 2018-2028(USD Billion)
25. South America Queue Management System Market, By Application , 2018-2028(USD Billion)
26. Brazil Queue Management System Market, By Application , 2018-2028(USD Billion)
27. Middle East and Africa Queue Management System Market, By Application , 2018-2028(USD Billion)
28. UAE Queue Management System Market, By Application , 2018-2028(USD Billion)
29. South Africa Queue Management System Market, By Application , 2018-2028(USD Billion)
List of Figures
1. Global Queue Management System Market Segmentation
2. Global Queue Management System Market: Research Methodology
3. Market Size Estimation Methodology: Bottom-Up Approach
4. Market Size Estimation Methodology: Top-Down Approach
5. Data Triangulation
6. Porter’s Five Forces Analysis
7. Value Chain Analysis
8. Global Queue Management System Market Attractiveness Analysis By Application
9. Global Queue Management System Market Attractiveness Analysis By Region
10. Global Queue Management System Market: Dynamics
11. Global Queue Management System Market Share By Application (2021 & 2028)
12. Global Queue Management System Market Share by Regions (2021 & 2028)
13. Global Queue Management System Market Share by Company (2020)
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