What is scope of the report?

The base year for the study has been considered 2019, historic year 2014 and 2018. Read More

What are the significant segments operating in the market?

Market is segmented on the basis. Read More

What are the vital market dynamics?

The report offers in-depth analysis of driving factors, opportunities, restraints, and challenges for gaining the key insight of the market. Read More

What does a company profile includes?

The report provides company profile of the key players operating in the market and a comparative analysis based on their business overviews industry offering. Read More

Global ITSM Market 2020 by Company, Regions, Type and Application, Forecast to 2025

Publish Date: Feb, 2020
Report ID: 410733
Category: Business Services
Pages: 107

$3480

Market Overview

The global ITSM market size is expected to gain market growth in the forecast period of 2020 to 2025, with a CAGR of 14.2% in the forecast period of 2020 to 2025 and will expected to reach USD 5239.4 million by 2025, from USD 3076.2 million in 2019.

The ITSM market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.

Market segmentation

ITSM market is split by Type and by Application. For the period 2015-2025, the growth among segments provide accurate calculations and forecasts for sales by Type and by Application in terms of volume and value. This analysis can help you expand your business by targeting qualified niche markets.

By Type, ITSM market has been segmented into:

Service portfolio management

Configuration and change management

Service desk software

Operations and performance management

Dashboard, reporting, and analytics

By Application, ITSM has been segmented into:

Banking, Financial Services, and Insurance (BFSI)

Telecommunication and IT

Healthcare and life sciences

Retail and Consumer Packaged Goods (CPG)

Government and public sector

Energy and utilities

Travel and hospitality

Manufacturing

Education

Regions and Countries Level Analysis

Regional analysis is another highly comprehensive part of the research and analysis study of the global ITSM market presented in the report. This section sheds light on the sales growth of different regional and country-level ITSM markets. For the historical and forecast period 2015 to 2025, it provides detailed and accurate country-wise volume analysis and region-wise market size analysis of the global ITSM market.

The report offers in-depth assessment of the growth and other aspects of the ITSM market in important countries (regions), including:

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India, Southeast Asia and Australia)

South America (Brazil, Argentina, Colombia)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Competitive Landscape and ITSM Market Share Analysis

ITSM competitive landscape provides details by vendors, including company overview, company total revenue (financials), market potential, global presence, ITSM sales and revenue generated, market share, price, production sites and facilities, SWOT analysis, product launch. For the period 2015-2020, this study provides the ITSM sales, revenue and market share for each player covered in this report.

The major players covered in ITSM are:

BMC Software

IBM

Cherwell Software

Broadcom

Axios Systems

Servicenow

Hornbill

Citrix Systems

HPE

Heat Software

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Table of Contents

1 ITSM Market Overview

1.1 Product Overview and Scope of ITSM

1.2 Classification of ITSM by Type

1.2.1 Global ITSM Revenue by Type: 2015 VS 2019 VS 2025

1.2.2 Global ITSM Revenue Market Share by Type in 2019

1.2.3 Service portfolio management

1.2.4 Configuration and change management

1.2.5 Service desk software

1.2.6 Operations and performance management

1.2.7 Dashboard, reporting, and analytics

1.3 Global ITSM Market by Application

1.3.1 Overview: Global ITSM Revenue by Application: 2015 VS 2019 VS 2025

1.3.2 Banking, Financial Services, and Insurance (BFSI)

1.3.3 Telecommunication and IT

1.3.4 Healthcare and life sciences

1.3.5 Retail and Consumer Packaged Goods (CPG)

1.3.6 Government and public sector

1.3.7 Energy and utilities

1.3.8 Travel and hospitality

1.3.9 Manufacturing

1.3.10 Education

1.4 Global ITSM Market by Regions

1.4.1 Global ITSM Market Size by Regions: 2015 VS 2019 VS 2025

1.4.2 Global Market Size of ITSM (2015-2025)

1.4.3 North America (USA, Canada and Mexico) ITSM Status and Prospect (2015-2025)

1.4.4 Europe (Germany, France, UK, Russia and Italy) ITSM Status and Prospect (2015-2025)

1.4.5 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) ITSM Status and Prospect (2015-2025)

1.4.6 South America (Brazil, Argentina, Colombia) ITSM Status and Prospect (2015-2025)

1.4.7 Middle East & Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) ITSM Status and Prospect (2015-2025)

2 Company Profiles

2.1 BMC Software

2.1.1 BMC Software Details

2.1.2 BMC Software Major Business and Total Revenue (Financial Highlights) Analysis

2.1.3 BMC Software SWOT Analysis

2.1.4 BMC Software Product and Services

2.1.5 BMC Software ITSM Revenue, Gross Margin and Market Share (2018-2019)

2.2 IBM

2.2.1 IBM Details

2.2.2 IBM Major Business and Total Revenue (Financial Highlights) Analysis

2.2.3 IBM SWOT Analysis

2.2.4 IBM Product and Services

2.2.5 IBM ITSM Revenue, Gross Margin and Market Share (2018-2019)

2.3 Cherwell Software

2.3.1 Cherwell Software Details

2.3.2 Cherwell Software Major Business and Total Revenue (Financial Highlights) Analysis

2.3.3 Cherwell Software SWOT Analysis

2.3.4 Cherwell Software Product and Services

2.3.5 Cherwell Software ITSM Revenue, Gross Margin and Market Share (2018-2019)

2.4 Broadcom

2.4.1 Broadcom Details

2.4.2 Broadcom Major Business and Total Revenue (Financial Highlights) Analysis

2.4.3 Broadcom SWOT Analysis

2.4.4 Broadcom Product and Services

2.4.5 Broadcom ITSM Revenue, Gross Margin and Market Share (2018-2019)

2.5 Axios Systems

2.5.1 Axios Systems Details

2.5.2 Axios Systems Major Business and Total Revenue (Financial Highlights) Analysis

2.5.3 Axios Systems SWOT Analysis

2.5.4 Axios Systems Product and Services

2.5.5 Axios Systems ITSM Revenue, Gross Margin and Market Share (2018-2019)

2.6 Servicenow

2.6.1 Servicenow Details

2.6.2 Servicenow Major Business and Total Revenue (Financial Highlights) Analysis

2.6.3 Servicenow SWOT Analysis

2.6.4 Servicenow Product and Services

2.6.5 Servicenow ITSM Revenue, Gross Margin and Market Share (2018-2019)

2.7 Hornbill

2.7.1 Hornbill Details

2.7.2 Hornbill Major Business and Total Revenue (Financial Highlights) Analysis

2.7.3 Hornbill SWOT Analysis

2.7.4 Hornbill Product and Services

2.7.5 Hornbill ITSM Revenue, Gross Margin and Market Share (2018-2019)

2.8 Citrix Systems

2.8.1 Citrix Systems Details

2.8.2 Citrix Systems Major Business and Total Revenue (Financial Highlights) Analysis

2.8.3 Citrix Systems SWOT Analysis

2.8.4 Citrix Systems Product and Services

2.8.5 Citrix Systems ITSM Revenue, Gross Margin and Market Share (2018-2019)

2.9 HPE

2.9.1 HPE Details

2.9.2 HPE Major Business and Total Revenue (Financial Highlights) Analysis

2.9.3 HPE SWOT Analysis

2.9.4 HPE Product and Services

2.9.5 HPE ITSM Revenue, Gross Margin and Market Share (2018-2019)

2.10 Heat Software

2.10.1 Heat Software Details

2.10.2 Heat Software Major Business and Total Revenue (Financial Highlights) Analysis

2.10.3 Heat Software SWOT Analysis

2.10.4 Heat Software Product and Services

2.10.5 Heat Software ITSM Revenue, Gross Margin and Market Share (2018-2019)

3 Market Competition, by Players

3.1 Global ITSM Revenue and Share by Players (2015-2020)

3.2 Market Concentration Rate

3.2.1 Top 5 ITSM Players Market Share

3.2.2 Top 10 ITSM Players Market Share

3.3 Market Competition Trend

4 Market Size by Regions

4.1 Global ITSM Revenue and Market Share by Regions

4.2 North America ITSM Revenue and Growth Rate (2015-2020)

4.3 Europe ITSM Revenue and Growth Rate (2015-2020)

4.4 Asia-Pacific ITSM Revenue and Growth Rate (2015-2020)

4.5 South America ITSM Revenue and Growth Rate (2015-2020)

4.6 Middle East & Africa ITSM Revenue and Growth Rate (2015-2020)

5 North America ITSM Revenue by Countries

5.1 North America ITSM Revenue by Countries (2015-2020)

5.2 USA ITSM Revenue and Growth Rate (2015-2020)

5.3 Canada ITSM Revenue and Growth Rate (2015-2020)

5.4 Mexico ITSM Revenue and Growth Rate (2015-2020)

6 Europe ITSM Revenue by Countries

6.1 Europe ITSM Revenue by Countries (2015-2020)

6.2 Germany ITSM Revenue and Growth Rate (2015-2020)

6.3 UK ITSM Revenue and Growth Rate (2015-2020)

6.4 France ITSM Revenue and Growth Rate (2015-2020)

6.5 Russia ITSM Revenue and Growth Rate (2015-2020)

6.6 Italy ITSM Revenue and Growth Rate (2015-2020)

7 Asia-Pacific ITSM Revenue by Countries

7.1 Asia-Pacific ITSM Revenue by Countries (2015-2020)

7.2 China ITSM Revenue and Growth Rate (2015-2020)

7.3 Japan ITSM Revenue and Growth Rate (2015-2020)

7.4 Korea ITSM Revenue and Growth Rate (2015-2020)

7.5 India ITSM Revenue and Growth Rate (2015-2020)

7.6 Southeast Asia ITSM Revenue and Growth Rate (2015-2020)

8 South America ITSM Revenue by Countries

8.1 South America ITSM Revenue by Countries (2015-2020)

8.2 Brazil ITSM Revenue and Growth Rate (2015-2020)

8.3 Argentina ITSM Revenue and Growth Rate (2015-2020)

9 Middle East & Africa Revenue ITSM by Countries

9.1 Middle East & Africa ITSM Revenue by Countries (2015-2020)

9.2 Saudi Arabia ITSM Revenue and Growth Rate (2015-2020)

9.3 UAE ITSM Revenue and Growth Rate (2015-2020)

9.4 Egypt ITSM Revenue and Growth Rate (2015-2020)

9.5 South Africa ITSM Revenue and Growth Rate (2015-2020)

10 Market Size Segment by Type

10.1 Global ITSM Revenue and Market Share by Type (2015-2020)

10.2 Global ITSM Market Forecast by Type (2019-2024)

10.3 Service portfolio management Revenue Growth Rate (2015-2025)

10.4 Configuration and change management Revenue Growth Rate (2015-2025)

10.5 Service desk software Revenue Growth Rate (2015-2025)

10.6 Operations and performance management Revenue Growth Rate (2015-2025)

10.7 Dashboard, reporting, and analytics Revenue Growth Rate (2015-2025)

11 Global ITSM Market Segment by Application

11.1 Global ITSM Revenue Market Share by Application (2015-2020)

11.2 ITSM Market Forecast by Application (2019-2024)

11.3 Banking, Financial Services, and Insurance (BFSI) Revenue Growth (2015-2020)

11.4 Telecommunication and IT Revenue Growth (2015-2020)

11.5 Healthcare and life sciences Revenue Growth (2015-2020)

11.6 Retail and Consumer Packaged Goods (CPG) Revenue Growth (2015-2020)

11.7 Government and public sector Revenue Growth (2015-2020)

11.8 Energy and utilities Revenue Growth (2015-2020)

11.9 Travel and hospitality Revenue Growth (2015-2020)

11.10 Manufacturing Revenue Growth (2015-2020)

11.11 Education Revenue Growth (2015-2020)

12 Global ITSM Market Size Forecast (2021-2025)

12.1 Global ITSM Market Size Forecast (2021-2025)

12.2 Global ITSM Market Forecast by Regions (2021-2025)

12.3 North America ITSM Revenue Market Forecast (2021-2025)

12.4 Europe ITSM Revenue Market Forecast (2021-2025)

12.5 Asia-Pacific ITSM Revenue Market Forecast (2021-2025)

12.6 South America ITSM Revenue Market Forecast (2021-2025)

12.7 Middle East & Africa ITSM Revenue Market Forecast (2021-2025)

13 Research Findings and Conclusion

14 Appendix

14.1 Methodology

14.2 Data Source

14.3 Disclaimer

14.4 About US

List of Tables

Table 1. Global ITSM Revenue (USD Million) by Type: 2015 VS 2019 VS 2025

Table 2. Breakdown of ITSM by Company Type (Tier 1, Tier 2 and Tier 3)

Table 3. Global ITSM Revenue (USD Million) by Application: 2015 VS 2019 VS 2025

Table 4. Global Market ITSM Revenue (Million USD) Comparison by Regions 2015-2025

Table 5. BMC Software Corporate Information, Location and Competitors

Table 6. BMC Software ITSM Major Business

Table 7. BMC Software ITSM Total Revenue (USD Million) (2017-2018)

Table 8. BMC Software SWOT Analysis

Table 9. BMC Software ITSM Product and Solutions

Table 10. BMC Software ITSM Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 11. IBM Corporate Information, Location and Competitors

Table 12. IBM ITSM Major Business

Table 13. IBM ITSM Total Revenue (USD Million) (2018-2019)

Table 14. IBM SWOT Analysis

Table 15. IBM ITSM Product and Solutions

Table 16. IBM ITSM Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 17. Cherwell Software Corporate Information, Location and Competitors

Table 18. Cherwell Software ITSM Major Business

Table 19. Cherwell Software ITSM Total Revenue (USD Million) (2017-2018)

Table 20. Cherwell Software SWOT Analysis

Table 21. Cherwell Software ITSM Product and Solutions

Table 22. Cherwell Software ITSM Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 23. Broadcom Corporate Information, Location and Competitors

Table 24. Broadcom ITSM Major Business

Table 25. Broadcom ITSM Total Revenue (USD Million) (2017-2018)

Table 26. Broadcom SWOT Analysis

Table 27. Broadcom ITSM Product and Solutions

Table 28. Broadcom ITSM Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 29. Axios Systems Corporate Information, Location and Competitors

Table 30. Axios Systems ITSM Major Business

Table 31. Axios Systems ITSM Total Revenue (USD Million) (2017-2018)

Table 32. Axios Systems SWOT Analysis

Table 33. Axios Systems ITSM Product and Solutions

Table 34. Axios Systems ITSM Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 35. Servicenow Corporate Information, Location and Competitors

Table 36. Servicenow ITSM Major Business

Table 37. Servicenow ITSM Total Revenue (USD Million) (2017-2018)

Table 38. Servicenow SWOT Analysis

Table 39. Servicenow ITSM Product and Solutions

Table 40. Servicenow ITSM Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 41. Hornbill Corporate Information, Location and Competitors

Table 42. Hornbill ITSM Major Business

Table 43. Hornbill ITSM Total Revenue (USD Million) (2017-2018)

Table 44. Hornbill SWOT Analysis

Table 45. Hornbill ITSM Product and Solutions

Table 46. Hornbill ITSM Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 47. Citrix Systems Corporate Information, Location and Competitors

Table 48. Citrix Systems ITSM Major Business

Table 49. Citrix Systems ITSM Total Revenue (USD Million) (2017-2018)

Table 50. Citrix Systems SWOT Analysis

Table 51. Citrix Systems ITSM Product and Solutions

Table 52. Citrix Systems ITSM Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 53. HPE Corporate Information, Location and Competitors

Table 54. HPE ITSM Major Business

Table 55. HPE ITSM Total Revenue (USD Million) (2017-2018)

Table 56. HPE SWOT Analysis

Table 57. HPE ITSM Product and Solutions

Table 58. HPE ITSM Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 59. Heat Software Corporate Information, Location and Competitors

Table 60. Heat Software ITSM Major Business

Table 61. Heat Software ITSM Total Revenue (USD Million) (2017-2018)

Table 62. Heat Software SWOT Analysis

Table 63. Heat Software ITSM Product and Solutions

Table 64. Heat Software ITSM Revenue (USD Million), Gross Margin and Market Share (2018-2019)

Table 65. Global ITSM Revenue (Million USD) by Players (2015-2020)

Table 66. Global ITSM Revenue Share by Players (2015-2020)

Table 67. Global ITSM Revenue (Million USD) by Regions (2015-2020)

Table 68. Global ITSM Revenue Market Share by Regions (2015-2020)

Table 69. North America ITSM Revenue by Countries (2015-2020)

Table 70. North America ITSM Revenue Market Share by Countries (2015-2020)

Table 71. Europe ITSM Revenue (Million USD) by Countries (2015-2020)

Table 72. Asia-Pacific ITSM Revenue (Million USD) by Countries (2015-2020)

Table 73. South America ITSM Revenue by Countries (2015-2020)

Table 74. South America ITSM Revenue Market Share by Countries (2015-2020)

Table 75. Middle East and Africa ITSM Revenue (Million USD) by Countries (2015-2020)

Table 76. Middle East and Africa ITSM Revenue Market Share by Countries (2015-2020)

Table 77. Global ITSM Revenue (Million USD) by Type (2015-2020)

Table 78. Global ITSM Revenue Share by Type (2015-2020)

Table 79. Global ITSM Revenue Forecast by Type (2021-2025)

Table 80. Global ITSM Revenue by Application (2015-2020)

Table 81. Global ITSM Revenue Share by Application (2015-2020)

Table 82. Global ITSM Revenue Forecast by Application (2021-2025)

Table 83. Global ITSM Revenue (Million USD) Forecast by Regions (2021-2025)

List of Figures

Figure 1. ITSM Picture

Figure 2. Global ITSM Revenue Market Share by Type in 2019

Figure 3. Service portfolio management Picture

Figure 4. Configuration and change management Picture

Figure 5. Service desk software Picture

Figure 6. Operations and performance management Picture

Figure 7. Dashboard, reporting, and analytics Picture

Figure 8. ITSM Revenue Market Share by Application in 2019

Figure 9. Banking, Financial Services, and Insurance (BFSI) Picture

Figure 10. Telecommunication and IT Picture

Figure 11. Healthcare and life sciences Picture

Figure 12. Retail and Consumer Packaged Goods (CPG) Picture

Figure 13. Government and public sector Picture

Figure 14. Energy and utilities Picture

Figure 15. Travel and hospitality Picture

Figure 16. Manufacturing Picture

Figure 17. Education Picture

Figure 18. Global ITSM Revenue (USD Million) and Growth Rate (2015-2025)

Figure 19. North America ITSM Revenue (Million USD) and Growth Rate (2015-2025)

Figure 20. Europe ITSM Revenue (Million USD) and Growth Rate (2015-2025)

Figure 21. Asia-Pacific ITSM Revenue (Million USD) and Growth Rate (2015-2025)

Figure 22. South America ITSM Revenue (Million USD) and Growth Rate (2015-2025)

Figure 23. Middle East and Africa ITSM Revenue (Million USD) and Growth Rate (2015-2025)

Figure 24. Global ITSM Revenue (Million USD) and Growth Rate (2015-2025)

Figure 25. Global ITSM Revenue Share by Players in 2019

Figure 26. Global Top 5 Players ITSM Revenue Market Share in 2019

Figure 27. Global Top 10 Players ITSM Revenue Market Share in 2019

Figure 28. Key Players Market Share Trend

Figure 29. Global ITSM Revenue (Million USD) and Growth Rate (%) (2015-2020)

Figure 30. Global ITSM Revenue Market Share by Regions (2015-2020)

Figure 31. Global ITSM Revenue Market Share by Regions in 2018

Figure 32. North America ITSM Revenue and Growth Rate (2015-2020)

Figure 33. Europe ITSM Revenue and Growth Rate (2015-2020)

Figure 34. Asia-Pacific ITSM Revenue and Growth Rate (2015-2020)

Figure 35. South America ITSM Revenue and Growth Rate (2015-2020)

Figure 36. Middle East and Africa ITSM Revenue and Growth Rate (2015-2020)

Figure 37. North America ITSM Revenue Market Share by Countries (2015-2020)

Figure 38. North America ITSM Revenue Market Share by Countries in 2019

Figure 39. USA ITSM Revenue and Growth Rate (2015-2020)

Figure 40. Canada ITSM Revenue and Growth Rate (2015-2020)

Figure 41. Mexico ITSM Revenue and Growth Rate (2015-2020)

Figure 42. Europe ITSM Revenue Market Share by Countries (2015-2020)

Figure 43. Europe ITSM Revenue Market Share by Countries in 2019

Figure 44. Germany ITSM Revenue and Growth Rate (2015-2020)

Figure 45. UK ITSM Revenue and Growth Rate (2015-2020)

Figure 46. France ITSM Revenue and Growth Rate (2015-2020)

Figure 47. Russia ITSM Revenue and Growth Rate (2015-2020)

Figure 48. Italy ITSM Revenue and Growth Rate (2015-2020)

Figure 49. Asia-Pacific ITSM Revenue Market Share by Countries (2015-2020)

Figure 50. Asia-Pacific ITSM Revenue Market Share by Countries in 2019

Figure 51. China ITSM Revenue and Growth Rate (2015-2020)

Figure 52. Japan ITSM Revenue and Growth Rate (2015-2020)

Figure 53. Korea ITSM Revenue and Growth Rate (2015-2020)

Figure 54. India ITSM Revenue and Growth Rate (2015-2020)

Figure 55. Southeast Asia ITSM Revenue and Growth Rate (2015-2020)

Figure 56. South America ITSM Revenue Market Share by Countries (2015-2020)

Figure 57. South America ITSM Revenue Market Share by Countries in 2019

Figure 58. Brazil ITSM Revenue and Growth Rate (2015-2020)

Figure 59. Argentina ITSM Revenue and Growth Rate (2015-2020)

Figure 60. Middle East and Africa ITSM Revenue Market Share by Countries (2015-2020)

Figure 61. Middle East and Africa ITSM Revenue Market Share by Countries in 2019

Figure 62. Saudi Arabia ITSM Revenue and Growth Rate (2015-2020)

Figure 63. UAE ITSM Revenue and Growth Rate (2015-2020)

Figure 64. Egypt ITSM Revenue and Growth Rate (2015-2020)

Figure 65. South Africa ITSM Revenue and Growth Rate (2015-2020)

Figure 66. Global ITSM Revenue Share by Type (2015-2020)

Figure 67. Global ITSM Revenue Share by Type in 2019

Figure 68. Global ITSM Market Share Forecast by Type (2021-2025)

Figure 69. Global Service portfolio management Revenue Growth Rate (2015-2020)

Figure 70. Global Configuration and change management Revenue Growth Rate (2015-2020)

Figure 71. Global Service desk software Revenue Growth Rate (2015-2020)

Figure 72. Global Operations and performance management Revenue Growth Rate (2015-2020)

Figure 73. Global Dashboard, reporting, and analytics Revenue Growth Rate (2015-2020)

Figure 74. Global ITSM Revenue Share by Application (2015-2020)

Figure 75. Global ITSM Revenue Share by Application in 2019

Figure 76. Global ITSM Market Share Forecast by Application (2021-2025)

Figure 77. Global Banking, Financial Services, and Insurance (BFSI) Revenue Growth Rate (2015-2020)

Figure 78. Global Telecommunication and IT Revenue Growth Rate (2015-2020)

Figure 79. Global Healthcare and life sciences Revenue Growth Rate (2015-2020)

Figure 80. Global Retail and Consumer Packaged Goods (CPG) Revenue Growth Rate (2015-2020)

Figure 81. Global Government and public sector Revenue Growth Rate (2015-2020)

Figure 82. Global Energy and utilities Revenue Growth Rate (2015-2020)

Figure 83. Global Travel and hospitality Revenue Growth Rate (2015-2020)

Figure 84. Global Manufacturing Revenue Growth Rate (2015-2020)

Figure 85. Global Education Revenue Growth Rate (2015-2020)

Figure 86. Global ITSM Revenue (Million USD) and Growth Rate Forecast (2021-2025)

Figure 87. Global ITSM Revenue (Million USD) Forecast by Regions (2021-2025)

Figure 88. Global ITSM Revenue Market Share Forecast by Regions (2021-2025)

Figure 89. North America ITSM Revenue Market Forecast (2021-2025)

Figure 90. Europe ITSM Revenue Market Forecast (2021-2025)

Figure 91. Asia-Pacific ITSM Revenue Market Forecast (2021-2025)

Figure 92. South America ITSM Revenue Market Forecast (2021-2025)

Figure 93. Middle East and Africa ITSM Revenue Market Forecast (2021-2025)

Figure 94. Sales Channel: Direct Channel vs Indirect Channel

Research Methodology

Market research is a method of gathering, assessing and deducing data & information about a particular market. Market research is very crucial in these days. The techniques analyze about how a product/service can be offered to the market to its end-customers, observe the impact of that product/service based on the past customer experiences, and cater their needs and demands. Owing to the successful business ventures, accurate, relevant and thorough information is the base for all the organizations because market research report/study offers specific market related data & information about the industry growth prospects, perspective of the existing customers, and the overall market scenario prevailed in past, ongoing present and developing future. It allows the stakeholders and investors to determine the probability of a business before committing substantial resources to the venture. Market research helps in solving the marketing issues challenges that a business will most likely face.

Market research is valuable because of the following reasons:

Market research helps businesses strengthen a company’s position
Market research helps in minimizing the investment risks associated with the businesses in any industry vertical
Market research helps in identifying the potential threats and opportunities associated with the business industry
Market research aids in spotting the emerging trends and facilitates strategic planning in order to stay ahead in the competition

Our research report features both the aspects; qualitative and quantitative. Qualitative part provides insights about the market driving forces, potential opportunities, customer’s demands and requirement which in turn help the companies to come up with new strategies in order to survive in the long run competition. The quantitative segment offers the most credible information related to the industry. Based on the data gathering, we use to derive the market size and estimate their future growth prospects on the basis of global, region and country.

Our market research process involves with the four specific stages.

Data Collection
Data Synthesis
Market Deduction & Formulation
Data Screening & Validation

Data Collection: This stage of the market research process involves with the gathering and collecting of the market/industry related data from the sources. There are basically two types of research methods:

Primary Research: By conducting primary research, it involves with the two types of data gathering; exploratory and specific. Exploratory data is open-ended and helps us to define a particular problem involving surveys, and pilot study to the specific consumer group, knowing their needs and wants catering to the industry related product/service offering. Explanatory data gathering follows with the bit of unstructured way. Our analyst group leads the study by focusing on the key crowd, in this manner picking up bits of knowledge from them. In light of the points of view of the clients, this data is used to plan advertise techniques. In addition, showcase overviews causes us to comprehend the current scenario of the business. Specific data gathering on the hand, involves with the more structured and formal way. The primary research usually includes in telephonic conversations, E-mail collaborations and up close and personal meetings/interviews with the raw material suppliers, industrial wholesalers, and independent consultants/specialists. The interviews that we conduct offers important information on showcase size and industry development patterns. Our company likewise conducts interviews with the different business specialists so as to increase generally bits of knowledge of the business/showcase.
Secondary Research: The secondary research incorporates with the data gathering from the non-profit associations and organizations, for example, World bank, WHO, investor relations and their presentations, statistical databases, yearly(annual reports) reports, national government records, factual databases, websites, articles, white papers, press releases, blogs and others. From the annual report, we deduce an organization's income/revenue generation to comprehend the key product segment related to the market. We examine the organization sites and implement product mapping strategy which is significant for determining the segment revenue. In the product mapping technique, we choose and categorize the products offered by the companies catering to the industry specific market, derive the segment revenue for each of the organizations to get the market estimation. We also gather data & Information based on the supply and demand side of the value chain involved with the domain specific market. The supply side denotes the distributors, wholesalers, suppliers and the demand side denotes the end-consumers/customers of the value chain. The supply side of the market is analyzed by examining the product growth across industry in each of the region followed by its pricing analysis. The demand side is analyzed by the evaluating the penetration level and adoption rates of the product by referring to the historical/past data, examine the present usage and forecasting the future trends.
Purchased Database: Our purchased data provides insights about the key market players/companies along with their financial analysis. Additionally, our data base also includes market related information.

We also have the agreements with various reputed data providers, consultants and third party vendors who provide information which are not limited to:

Export & Import Data
Business Information related to trade and its statistics
Penetration level of a particular product/service based on geography mainly focusing on the unmet prerequisites of the customers.

In-house Library: Apart from these third-party sources, we have our in-house library of quantitative and qualitative data & information. Our in-house database includes market data for various industry and domains. These data are updated on regular basis as per the changing market scenario. Our library includes, internal audit reports, historic databases, archives and journal publications. Sometimes there are instances where there is no metadata or raw data available for any domain specific market. For those particular cases, we utilize our expertise to forecast and estimate the market size in order to generate comprehensive data sets. Our analyst team adopts a robust research technique in order to deduce the market size and its estimates:
Examining demographic along with psychographic segmentation for market evaluation
Analyzing the macro and micro-economic indicators for each demography
Evaluating the current industry trends popular in the market.

Data Synthesis: This stage includes the evaluation and assessment of all the data acquired from the primary and secondary research. It likewise includes in evaluating the information for any disparity watched while information gathering identified with the market. The data & information is gathered with consideration to the heterogeneity of sources. Scientific and statistical methods are implemented for synthesizing dissimilar information sets and provide the relevant data which is fundamental for formulating strategies. Our organization has broad involvement with information amalgamation where the information goes through different stages:

Information Screening: Information screening is the way toward examining information/data gathered from the sources for errors/mistakes and amending it before data integration process. The screening includes in looking at raw information, identifying and distinguishing mistakes and managing missing information. The reason for the information screening is to ensure information is effectively entered or not. Our organization utilizes objective and precise information screening grades through repetitive quality checks.
Data Integration: The data integration method involves with the incorporation of numerous information streams. The data streams is important so as to deliver investigate examines that give overall market scenario to the investors. These information streams originate from different research contemplates and our in house database. After the screening of the information, our analysts conduct efficient integration of the data streams, optimizing connections between integrated surveys and syndicated data sources. There are two research approaches that we follow so as to coordinate our information; top down methodology and bottom up methodology.

Top-down analysis generally refers to using broad factors as a basis for decision making. The top-down approach helps in identifying the overall market scenario along with the external and internal factors effecting the market growth.

The bottom-up approach takes a completely different approach. Generally, the bottom-up approach focuses its analysis on micro attributes and specific characteristics of the domain specific market.

Market Formulation & Deduction: The last stage includes assigning the data & information in a suitable way in order to derive market size. Analyst reviews and domain based opinions based on holistic approach of market estimation combined with industry investigation additionally features a crucial role in this stage.

This stage includes with the finalization of the market size and numbers that we have gathered from primary and secondary research. With the data & information addition, we ensure that there is no gap in the market information. Market trend analysis is finished by our analysts by utilizing data extrapolation procedures, which give the most ideal figures to the market.

Data Validation: Validation is the most crucial step in the process. Validation & re-validation through scientifically designed technique and process that helps us finalize data-points to be used for final calculations. This stage also involves with the data triangulation process. Data triangulation generally implicates the cross validation and matching the data which has been collected from primary and secondary research methods.

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Testimonials

Hi John,
Thanks for the report. We've been going through it and see some good data on the market and players. –

Kennedy Brown
Health Technology Innovation
United States

Hi Rahul,
Thank You for the report it is good and beneficial for me.
Thank You in Advance

Mika Salomäki

Dear Siddhartha,
Thank you for your fast reply. The report arrived safe and sound, evrything looks all right.
Thank you very much for your assitance and I will be looking forward to another opportunity for cooperation.

ONDŘEJ ŠUPKA
Analytics Department
ČESKÁ ZBROJOVKA A.S.

Dear Siddhartha,
The report looks good, and we believe the material mix is more realistic now. It is good to know you report “Net” Manufacturing Selling Price, as that can make a difference in how we view the numbers. The reports were great and we appreciate your working with us.
Thanks for all your help!