Global Digital Workplace Market by Component (Solutions, Services), End-User (BFSI, Telecommunication and IT-Enabled Services, Media and Entertainment, Manufacturing, Healthcare & Pharmaceuticals and Others), Region, Global Industry Analysis, Market Size, Share, Growth, Trends, and Forecast 2021 to 2028

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The Global Digital Workplace market is expected to grow from USD 22.70 billion in 2020 to USD 104.31 billion by 2028, at a CAGR of 21% during the forecast period 2021-2028.

A digital workplace is the set of digital technologies that employees utilize to complete their tasks. Instant messaging, virtual conference tools, workplace social networking platforms, and even automated workflows are examples. The digital workplace concept is that firms should use digital transformation to connect technology, personnel, and business processes to improve operational efficiency and achieve organizational goals. Cloud services, mobile, and artificial intelligence are Important parts of the digital workplace because they may eliminate geographic obstacles to collaboration and procedures and ensure that firm data is accessible from everywhere. Employees in a digital workplace have access to all digital tools they need to do their jobs, such as collaboration, project management, and process management. Most digital workplaces provide a record of activity that can be feed into data visualization and analytics models to assist gauge the success of operations. Thus digital workplace initiatives can enhance business intelligence efforts as well.

The factors driving the market are the growing digital workplace across the globe, demand for greater flexibility, improved employee experience, remote access facility, easy-to-use, increased digitalization to transform the technology, employees, and business, and no geographic barriers. The factors restraining the market growth are lack of training, compulsory education among the workforce, risk of data theft, lack of thought leadership among organizations, and transformation and integration process-related issues. Increasing adoption of cloud, enterprise mobility services among enterprises, growing adoption of workplace transformation services among SMEs, and innovation in technologies are expected to provide market growth opportunities.

This study delivers a comprehensive analysis of components, End Users, and regions. The component segment includes Solutions and Services. The services segment held the largest market share, owing to the stable operating environments, reduced governance & compliance risks, cost-effective support for technical queries, adoption of cloud technology, and other innovative technologies. The End User segment BFSI, Telecommunication and IT-Enabled Services, Media and Entertainment, Manufacturing, Healthcare & Pharmaceuticals and Others. The Telecommunication and IT-Enabled Services segment holds the largest market share, owing to the increasing trends of remote working, rapid adoption of SaaS service, effective communication, and growing trend of bringing your device (BYOD).

The market has been divided into North America, Europe, Asia-Pacific, Middle East & Africa, and South America. North America holds the largest market share in the U.S., owing to the growing adoption of digital workplace solutions and services, adopting technologies, the rise of social collaboration outside the enterprise, and the rising trend toward protecting the Internet of Things. The Asia-Pacific region is anticipated to grow and holds the largest share in China, India, and Japan, owing to the rising popularity of working remotely, the growing retail sector, and the presence of the majority of IT companies.

Some notable players in the market are Atos, HCL Technology, Cognizant, IBM, Zensar, Wipro, Infosys, Tata Consultancy Services, Accenture, Fujitsu, DXC Technology, NTT Data, Unisys, HPE, and Capgemini.

Global Digital Workplace Market Analysis and Forecast, Component

  • Solutions
  • Services

Global Digital Workplace Market Analysis and Forecast, End-User

  • BFSI
  • Telecommunication and IT-Enabled Services
  • Media and Entertainment
  • Manufacturing
  • Healthcare & Pharmaceuticals
  • Others

Global Digital Workplace Market Analysis and Forecast, Region

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • Sweden
    • Netherland
    • U.K.
    • Italy
    • Spain
    • Turkey
    • Switzerland
    • Belgium
    • Rest Of Europe
  • Asia-Pacific
    • Japan
    • China
    • India
    • South Korea
    • Australia
    • Singapore
    • Malaysia
    • Thailand
    • Indonesia
    • Philippines
    • Rest Of APAC
  • South America
    • Brazil
    • Argentina
    • Peru
    • Colombia
    • Rest Of South America
  • Middle East And Africa
    •  UAE
    •  Saudi Arabia
    •  Egypt
    •  Nigeria
    •  South Africa
    • Rest Of Mea

Report Description:

  • The base year for the study has been considered 2019, the historic year 2018, and 2019, the forecast period considered is from 2021 to 2028.
  • The study delivers a comprehensive analysis of the global market for all segments and regions.
  • The report offers an in-depth analysis of driving factors, opportunities, and restraints for gaining key insight into the market. The report emphasizes all the key trends that play a vital role in enlarging the market from 2021 to 2028.
  • Porter's Five Forces model is used to recognize the competitive scenario in the market. This report incorporates the industry analysis, which is focused on providing an extensive view of the market.
  • The study also includes attractiveness analysis of all segments and regions, which are benchmarked based on their market size, growth rate, and attractiveness in terms of present and future opportunists for understanding the market's future growth.
  • The report provides company profile of the key players operating in the market and comparative analysis based on their business overviews, product offering, segment market share, regional presence, business strategies, innovations, mergers & acquisitions, recent developments, joint venture, collaborations, partnerships, SWOT analysis, and key financial information.
  • The market estimates have been evaluated by considering the effect of different political, economic, social, technological, and legal factors based on our extensive secondary research, primary research, and in-house databases.
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1. Introduction
    1.1. Objectives of the Study
    1.2. Market Definition
    1.3. Research Scope
    1.4. Currency
    1.5. Key Target Audience
2. Research Methodology and Assumptions
3. Executive Summary
4. Premium Insights
    4.1. Porter’s Five Forces Analysis
    4.2. Value Chain Analysis
    4.3. Top Investment Pockets
          4.3.1. Market Attractiveness Analysis By Component
          4.3.2. Market Attractiveness Analysis By End User
          4.3.3. Market Attractiveness Analysis By Region
    4.4. Industry Trends
5. Market Dynamics
    5.1. Market Evaluation
    5.2. Drivers
          5.2.1. Growing Digital Workplace across the globe
          5.2.2. Demand for greater flexibility
          5.2.3. Improved employee experience
          5.2.4. Remote access facility
          5.2.5. Easy-to-use
          5.2.6. Increased digitalization with an aim to transform the technology employees, and business
          5.2.7. No geographic barriers
    5.3. Restrains
          5.3.1. Lack of training
          5.3.2. Required education among the workforce
          5.3.3. Risk of data theft
          5.3.4. Lack of thought leadership among organization
          5.3.5. Transformation and integration process-related issues
    5.4. Opportunities
          5.4.1. Increasing adoption of cloud
          5.4.2. Enterprise mobility services among enterprises
          5.4.3. Increasing adoption of workplace transformation services among SMEs
          5.4.4. Innovation in technologies
6. Global Digital Workplace Market Analysis and Forecast, By Type
    6.1. Segment Overview
    6.2. Solutions
    6.3. Services
7. Global Digital Workplace Market Analysis and Forecast, By Product
    7.1. Segment Overview
    7.2. BFSI
    7.3. Telecommunication and IT-Enabled Services
    7.4. Media and Entertainment
    7.5. Manufacturing
    7.6. Healthcare & Pharmaceuticals
    7.7. Others
8. Global Digital Workplace Market Analysis and Forecast, By Regional Analysis
    8.1. Segment Overview
    8.2. North America
          8.2.1. U.S.
          8.2.2. Canada
          8.2.3. Mexico
    8.3. Europe
          8.3.1. Germany
          8.3.2. France
          8.3.3. U.K.
          8.3.4. Italy
          8.3.5. Spain
    8.4. Asia-Pacific
          8.4.1. Japan
          8.4.2. China
          8.4.3. India
    8.5. South America
          8.5.1. Brazil
    8.6. Middle East and Africa
          8.6.1. UAE
          8.6.2. South Africa
9. Global Digital Workplace Market-Competitive Landscape
    9.1. Overview
    9.2. Market Share of Key Players in Global Digital Workplace Market
          9.2.1. Global Company Market Share
          9.2.2. North America Company Market Share
          9.2.3. Europe Company Market Share
          9.2.4. APAC Company Market Share
    9.3. Competitive Situations and Trends
          9.3.1. Product Launches and Developments
          9.3.2. Partnerships, Collaborations, and Agreements
          9.3.3. Mergers & Acquisitions
          9.3.4. Expansions
10. Company Profiles
    10.1. Atos
          10.1.1. Business Overview
          10.1.2. Company Snapshot
          10.1.3. Company Market Share Analysis
          10.1.4. Company Product Portfolio
          10.1.5. Recent Developments
          10.1.6. SWOT Analysis
    10.2. HCL Technology,
          10.2.1. Business Overview
          10.2.2. Company Snapshot
          10.2.3. Company Market Share Analysis
          10.2.4. Company Product Portfolio
          10.2.5. Recent Developments
          10.2.6. SWOT Analysis
    10.3. Cognizant
          10.3.1. Business Overview
          10.3.2. Company Snapshot
          10.3.3. Company Market Share Analysis
          10.3.4. Company Product Portfolio
          10.3.5. Recent Developments
          10.3.6. SWOT Analysis
    10.4. IBM
          10.4.1. Business Overview
          10.4.2. Company Snapshot
          10.4.3. Company Market Share Analysis
          10.4.4. Company Product Portfolio
          10.4.5. Recent Developments
          10.4.6. SWOT Analysis
    10.5. Zensar
          10.5.1. Business Overview
          10.5.2. Company Snapshot
          10.5.3. Company Market Share Analysis
          10.5.4. Company Product Portfolio
          10.5.5. Recent Developments
          10.5.6. SWOT Analysis
    10.6. Wipro
          10.6.1. Business Overview
          10.6.2. Company Snapshot
          10.6.3. Company Market Share Analysis
          10.6.4. Company Product Portfolio
          10.6.5. Recent Developments
          10.6.6. SWOT Analysis
    10.7. Infosys
          10.7.1. Business Overview
          10.7.2. Company Snapshot
          10.7.3. Company Market Share Analysis
          10.7.4. Company Product Portfolio
          10.7.5. Recent Developments
          10.7.6. SWOT Analysis
    10.8. Tata Consultancy Services
          10.8.1. Business Overview
          10.8.2. Company Snapshot
          10.8.3. Company Market Share Analysis
          10.8.4. Company Product Portfolio
          10.8.5. Recent Developments
          10.8.6. SWOT Analysis
    10.9. Accenture
          10.9.1. Business Overview
          10.9.2. Company Snapshot
          10.9.3. Company Market Share Analysis
          10.9.4. Company Product Portfolio
          10.9.5. Recent Developments
          10.9.6. SWOT Analysis
    10.10. Fujitsu
          10.10.1. Business Overview
          10.10.2. Company Snapshot
          10.10.3. Company Market Share Analysis
          10.10.4. Company Product Portfolio
          10.10.5. Recent Developments
          10.10.6. SWOT Analysis
    10.11. DXC Technology
          10.11.1. Business Overview
          10.11.2. Company Snapshot
          10.11.3. Company Market Share Analysis
          10.11.4. Company Product Portfolio
          10.11.5. Recent Developments
          10.11.6. SWOT Analysis
    10.12. NTT Data
          10.12.1. Business Overview
          10.12.2. Company Snapshot
          10.12.3. Company Market Share Analysis
          10.12.4. Company Product Portfolio
          10.12.5. Recent Developments
          10.12.6. SWOT Analysis
    10.13. Unisys
          10.13.1. Business Overview
          10.13.2. Company Snapshot
          10.13.3. Company Market Share Analysis
          10.13.4. Company Product Portfolio
          10.13.5. Recent Developments
          10.13.6. SWOT Analysis
    10.14. HPE
          10.14.1. Business Overview
          10.14.2. Company Snapshot
          10.14.3. Company Market Share Analysis
          10.14.4. Company Product Portfolio
          10.14.5. Recent Developments
          10.14.6. SWOT Analysis
    10.15. Capgemini
          10.15.1. Business Overview
          10.15.2. Company Snapshot
          10.15.3. Company Market Share Analysis
          10.15.4. Company Product Portfolio
          10.15.5. Recent Developments
          10.15.6. SWOT Analysis

List of Table

1. Global Digital Workplace Market, By Component, 2018-2028 (USD Billion)

2. Global Solutions, Digital Workplace Market, By Region, 2018-2028 (USD Billion) 

3. Global Services, Digital Workplace Market, By Region, 2018-2028 (USD Billion)

4. Global Digital Workplace Market, By End User, 2018-2028 (USD Billion)

5. Global BFSI, Digital Workplace Market, By Region, 2018-2028 (USD Billion)

6. Global Telecommunication and IT-Enabled Services, Digital Workplace Market, By Region, 2018-2028 (USD Billion)

7. Global Media and Entertainment, Digital Workplace Market, By Region, 2018-2028 (USD Billion)

8. Global Manufacturing, Digital Workplace Market, By Region, 2018-2028 (USD Billion)

9. Global Healthcare & Pharmaceuticals, Digital Workplace Market, By Region, 2018-2028 (USD Billion)

10. Global Others, Digital Workplace Market, By Region, 2018-2028 (USD Billion)

11. North America Digital Workplace Market, By Component, 2018-2028 (USD Billion)

12. North America Digital Workplace Market, By End User, 2018-2028 (USD Billion)

13. U.S. Digital Workplace Market, By Component, 2018-2028 (USD Billion)

14. U.S. Digital Workplace Market, By End User, 2018-2028 (USD Billion)

15. Canada Digital Workplace Market, By Component, 2018-2028 (USD Billion)

16. Canada Digital Workplace Market, By End User, 2018-2028 (USD Billion)

17. Mexico Digital Workplace Market, By Component, 2018-2028 (USD Billion)

18. Mexico Digital Workplace Market, By End User, 2018-2028 (USD Billion)

19. Europe Digital Workplace Market, By Component, 2018-2028 (USD Billion)

20. Europe Digital Workplace Market, By End User, 2018-2028 (USD Billion)

21. Germany Digital Workplace Market, By Component, 2018-2028 (USD Billion)

22. Germany Digital Workplace Market, By End User, 2018-2028 (USD Billion)

23. France Digital Workplace Market, By Component, 2018-2028 (USD Billion)

24. France Digital Workplace Market, By End User, 2018-2028 (USD Billion)

25. U.K. Digital Workplace Market, By Component, 2018-2028 (USD Billion)

26. U.K. Digital Workplace Market, By End User, 2018-2028 (USD Billion)

27. Italy Digital Workplace Market, By Component, 2018-2028 (USD Billion)

28. Italy Digital Workplace Market, By End User, 2018-2028 (USD Billion)

29. Spain Digital Workplace Market, By Component, 2018-2028 (USD Billion)

30. Spain Digital Workplace Market, By End User, 2018-2028 (USD Billion)

31. Asia Pacific Digital Workplace Market, By Component, 2018-2028 (USD Billion)

32. Asia Pacific Digital Workplace Market, By End User, 2018-2028 (USD Billion)

33. Japan Digital Workplace Market, By Component, 2018-2028 (USD Billion)

34. Japan Digital Workplace Market, By End User, 2018-2028 (USD Billion)

35. China Digital Workplace Market, By Component, 2018-2028 (USD Billion)

36. China Digital Workplace Market, By End User, 2018-2028 (USD Billion)

37. India Digital Workplace Market, By Component, 2018-2028 (USD Billion)

38. India Digital Workplace Market, By End User, 2018-2028 (USD Billion)

39. South America Digital Workplace Market, By Component, 2018-2028 (USD Billion)

40. South America Digital Workplace Market, By End User, 2018-2028 (USD Billion)

41. Brazil Digital Workplace Market, By Component, 2018-2028 (USD Billion)

42. Brazil Digital Workplace Market, By End User, 2018-2018 (USD Billion)

43. Middle East and Africa Digital Workplace Market, By Component, 2018-2028 (USD Billion)

44. Middle East and Africa Digital Workplace Market, By End User, 2018-2028 (USD Billion)

45. UAE Digital Workplace Market, By Component, 2018-2028 (USD Billion)

46. UAE Digital Workplace Market, By End User, 2018-2028 (USD Billion)

47. South Africa Digital Workplace Market, By Component, 2018-2028 (USD Billion)

48. South Africa Digital Workplace Market, By End User, 2018-2028 (USD Billion)

List of Figures 

1. Global Digital Workplace Market Segmentation

2. Global Digital Workplace Market: Research Methodology

3. Market Size Estimation Methodology: Bottom-Up Approach

4. Market Size Estimation Methodology: Top-Down Approach

5. Data Triangulation

6. Porter’s Five Forces Analysis 

7. Value Chain Analysis 

8. Global Digital Workplace Market Attractiveness Analysis By Component

9. Global Digital Workplace Market Attractiveness Analysis By End User 

10. Global Digital Workplace Market Attractiveness Analysis By Region

11. Global Digital Workplace Market: Dynamics

12. Global Digital Workplace Market Share by Component (2021 & 2028)

13. Global Digital Workplace Market Share by End User (2021 & 2028)

14. Global Digital Workplace Market Share by Regions (2021 & 2028)

15. Global Digital Workplace Market Share by Company (2020)

Research Methodology

Market research is a method of gathering, assessing and deducing data & information about a particular market. Market research is very crucial in these days. The techniques analyze about how a product/service can be offered to the market to its end-customers, observe the impact of that product/service based on the past customer experiences, and cater their needs and demands. Owing to the successful business ventures, accurate, relevant and thorough information is the base for all the organizations because market research report/study offers specific market related data & information about the industry growth prospects, perspective of the existing customers, and the overall market scenario prevailed in past, ongoing present and developing future. It allows the stakeholders and investors to determine the probability of a business before committing substantial resources to the venture. Market research helps in solving the marketing issues challenges that a business will most likely face.

Market research is valuable because of the following reasons:

  • Market research helps businesses strengthen a company’s position
  • Market research helps in minimizing the investment risks associated with the businesses in any industry vertical
  • Market research helps in identifying the potential threats and opportunities associated with the business industry
  • Market research aids in spotting the emerging trends and facilitates strategic planning in order to stay ahead in the competition

Our research report features both the aspects; qualitative and quantitative. Qualitative part provides insights about the market driving forces, potential opportunities, customer’s demands and requirement which in turn help the companies to come up with new strategies in order to survive in the long run competition. The quantitative segment offers the most credible information related to the industry. Based on the data gathering, we use to derive the market size and estimate their future growth prospects on the basis of global, region and country.

Our market research process involves with the four specific stages.

  • Data Collection
  • Data Synthesis
  • Market Deduction & Formulation
  • Data Screening & Validation

Data Collection: This stage of the market research process involves with the gathering and collecting of the market/industry related data from the sources. There are basically two types of research methods:

  • Primary Research: By conducting primary research, it involves with the two types of data gathering; exploratory and specific. Exploratory data is open-ended and helps us to define a particular problem involving surveys, and pilot study to the specific consumer group, knowing their needs and wants catering to the industry related product/service offering. Explanatory data gathering follows with the bit of unstructured way. Our analyst group leads the study by focusing on the key crowd, in this manner picking up bits of knowledge from them. In light of the points of view of the clients, this data is used to plan advertise techniques. In addition, showcase overviews causes us to comprehend the current scenario of the business. Specific data gathering on the hand, involves with the more structured and formal way. The primary research usually includes in telephonic conversations, E-mail collaborations and up close and personal meetings/interviews with the raw material suppliers, industrial wholesalers, and independent consultants/specialists. The interviews that we conduct offers important information on showcase size and industry development patterns. Our company likewise conducts interviews with the different business specialists so as to increase generally bits of knowledge of the business/showcase.
  • Secondary Research: The secondary research incorporates with the data gathering from the non-profit associations and organizations, for example, World bank, WHO, investor relations and their presentations, statistical databases, yearly(annual reports) reports, national government records, factual databases, websites, articles, white papers, press releases, blogs and others. From the annual report, we deduce an organization's income/revenue generation to comprehend the key product segment related to the market. We examine the organization sites and implement product mapping strategy which is significant for determining the segment revenue. In the product mapping technique, we choose and categorize the products offered by the companies catering to the industry specific market, derive the segment revenue for each of the organizations to get the market estimation. We also gather data & Information based on the supply and demand side of the value chain involved with the domain specific market. The supply side denotes the distributors, wholesalers, suppliers and the demand side denotes the end-consumers/customers of the value chain. The supply side of the market is analyzed by examining the product growth across industry in each of the region followed by its pricing analysis. The demand side is analyzed by the evaluating the penetration level and adoption rates of the product by referring to the historical/past data, examine the present usage and forecasting the future trends. 
  • Purchased Database: Our purchased data provides insights about the key market players/companies along with their financial analysis. Additionally, our data base also includes market related information. 
    • We also have the agreements with various reputed data providers, consultants and third party vendors who provide information which are not limited to:
      • Export & Import Data
      • Business Information related to trade and its statistics
      • Penetration level of a particular product/service based on geography mainly focusing on the unmet prerequisites of the customers.
  • In-house Library: Apart from these third-party sources, we have our in-house library of quantitative and qualitative data & information. Our in-house database includes market data for various industry and domains. These data are updated on regular basis as per the changing market scenario. Our library includes, internal audit reports, historic databases, archives and journal publications. Sometimes there are instances where there is no metadata or raw data available for any domain specific market. For those particular cases, we utilize our expertise to forecast and estimate the market size in order to generate comprehensive data sets. Our analyst team adopts a robust research technique in order to deduce the market size and its estimates:
  • Examining demographic along with psychographic segmentation for market evaluation
  • Analyzing the macro and micro-economic indicators for each demography
  • Evaluating the current industry trends popular in the market.

Data Synthesis: This stage includes the evaluation and assessment of all the data acquired from the primary and secondary research. It likewise includes in evaluating the information for any disparity watched while information gathering identified with the market. The data & information is gathered with consideration to the heterogeneity of sources. Scientific and statistical methods are implemented for synthesizing dissimilar information sets and provide the relevant data which is fundamental for formulating strategies. Our organization has broad involvement with information amalgamation where the information goes through different stages:

  • Information Screening: Information screening is the way toward examining information/data gathered from the sources for errors/mistakes and amending it before data integration process. The screening includes in looking at raw information, identifying and distinguishing mistakes and managing missing information. The reason for the information screening is to ensure information is effectively entered or not. Our organization utilizes objective and precise information screening grades through repetitive quality checks.
  • Data Integration: The data integration method involves with the incorporation of numerous information streams. The data streams is important so as to deliver investigate examines that give overall market scenario to the investors. These information streams originate from different research contemplates and our in house database. After the screening of the information, our analysts conduct efficient integration of the data streams, optimizing connections between integrated surveys and syndicated data sources. There are two research approaches that we follow so as to coordinate our information; top down methodology and bottom up methodology. 
    • Top-down analysis generally refers to using broad factors as a basis for decision making. The top-down approach helps in identifying the overall market scenario along with the external and internal factors effecting the market growth.
    • The bottom-up approach takes a completely different approach. Generally, the bottom-up approach focuses its analysis on micro attributes and specific characteristics of the domain specific market.

Market Formulation & Deduction: The last stage includes assigning the data & information in a suitable way in order to derive market size. Analyst reviews and domain based opinions based on holistic approach of market estimation combined with industry investigation additionally features a crucial role in this stage.

This stage includes with the finalization of the market size and numbers that we have gathered from primary and secondary research. With the data & information addition, we ensure that there is no gap in the market information. Market trend analysis is finished by our analysts by utilizing data extrapolation procedures, which give the most ideal figures to the market.

Data Validation: Validation is the most crucial step in the process. Validation & re-validation through scientifically designed technique and process that helps us finalize data-points to be used for final calculations. This stage also involves with the data triangulation process. Data triangulation generally implicates the cross validation and matching the data which has been collected from primary and secondary research methods.

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Testimonials

Hi John,
Thanks for the report. We've been going through it and see some good data on the market and players. –

Kennedy Brown
Health Technology Innovation
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Hi Rahul,
Thank You for the report it is good and beneficial for me.
Thank You in Advance

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Dear Siddhartha,
Thank you for your fast reply. The report arrived safe and sound, evrything looks all right.
Thank you very much for your assitance and I will be looking forward to another opportunity for cooperation.

ONDŘEJ ŠUPKA
Analytics Department
ČESKÁ ZBROJOVKA A.S.

Dear Siddhartha,
The report looks good, and we believe the material mix is more realistic now. It is good to know you report “Net” Manufacturing Selling Price, as that can make a difference in how we view the numbers. The reports were great and we appreciate your working with us.
Thanks for all your help!

Karen Richwine
Director Marketing Operations
The AMES Companies, Inc.

Hi Siddhartha-san,
Many thanks for sending trade map with final report.
Best regards,

Atsushi Kaneko
Maritime Business Sect.
Aviation & Maritime Business Dept.
Sumitomo Mitsui Finance and Leasing Co.,Ltd

Hello Sapna,
Thanks for the report. We've been going through it and see some good data on the market and players.

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