The Customer Journey Analytics Market is expected to grow from USD 23 billion in 2020 to USD 88.83 billion by 2028, at a CAGR of 18.4% during the forecast period 2021-2028.
Customer Journey Analytics ties together every touchpoint a customer has with a brand across different channels. It gives marketers and professionals a one-of-a-kind and effective tool for getting to know and interact with each individual customer. By analysing massive data points in real-time, it's simple to identify the most essential customer journeys and can assist prioritise these possibilities that have a significant influence on company goals. This results in a better client experience, which is linked to increased revenue growth.
As a result of the increased availability of real-time data and digitization, consumer behaviour data analysts are adopting analytics. The primary focus of the study is on market operations in order to make efficient marketing decisions. As the need for customer behaviour data analysis grows, so does the need for consumer journey analysis. Customer journey analytics is a combination of an analytical solution and a marketing tool that allows businesses to monitor potential customers in real time by establishing a chronological history of their interactions. It tracks consumer behaviour across many channels and touch points by integrating data from customer contacts, comments, and transactions to create a complete picture of the customer journey. It's a combination of sophisticated analytics, big data technologies, and domain knowledge that enables businesses to map their customers' journeys. The market is being driven by the expansion of the contemporary retail business and the widespread use of mobile and smartphone apps throughout the world. In addition, big data analytics usage in businesses, the need to achieve competitive control in the retail industry, and the growing need for enhanced customer experience are all driving the growth of the customer journey analytics market. Several reasons, such as data management complexity and data privacy concerns, are key market limitations. The complexity of data handling from multiple touchpoints may stymie the expansion of the customer journey analytics industry. However, in the projected future, the growing focus on virtual touchpoints, which will lower the time and cost of feedback handling, will open up new potential in the customer journey analytics market.
This study delivers a comprehensive analysis of Deployment Mode, End-User, and region. The Deployment Mode segment includes On-premises, cloud. The On-premises segment held the largest market share, Companies in today's digital world seek to deliver consistent information and seamless experiences across many channels that reflect the history, tastes, and interests of their consumers. This is a key driver of the on-premise customer journey analytics market prediction across numerous sectors throughout the world. The End-User segment includes BFSI, Retail & eCommerce, & Telecommunications and IT.
The market has been divided into North America, Europe, Middle East & Africa, Asia-Pacific and South America. North America holds the largest market share in the U.S., The bulk of significant businesses, including IBM Corporation, Verint Systems, and Adobe Systems, are based in this region and have pioneered customer journey analytics products and services. Furthermore, the North American area has a well-developed IT infrastructure, which means that analytics technology is likely to be embraced early on, supporting the expansion of the customer journey analytics market. Asia Pacific, on the other hand, is expected to grow at a rapid rate in the next years. owing to rising analytics software use in a variety of sectors and massive smartphone penetration during the predicted period Furthermore, on the basis of increasing business adoption of improved analytics, the market in MEA and Latin America is expected to develop at a substantial rate.
Some of the notable players in the market Adobe Inc., ALTERIAN, BryterCX, Cisco Systems, Inc., FirstHive, Genesys, Google LLC., inQuba, Microsoft Corporation, NGDATA, Inc., NICE Ltd.,Oracle Corporation, Pointillist.
Customer Journey Analytics Market Analysis and Forecast, Deployment Mode
Customer Journey Analytics Market Analysis and Forecast, End-User
Customer Journey Analytics Market Analysis and Forecast, Region
Report Description:
1. Introduction
1.1. Objectives of the Study
1.2. Market Definition
1.3. Research Scope
1.4. Currency
1.5. Key Target Audience
2. Research Methodology and Assumptions
3. Executive Summary
4. Premium Insights
4.1. Porter’s Five Forces Analysis
4.2. Value Chain Analysis
4.3. Top Investment Pockets
4.3.1. Market Attractiveness Analysis by Deployment Mode
4.3.2. Market Attractiveness Analysis by End-User
4.3.3. Market Attractiveness Analysis By Region
4.4. Industry Trends
5. Market Dynamics
5.1. Market Evaluation
5.2. Drivers
5.2.1. Growing need to provide better customer experience.
5.2.2. Rising need to plan better customer engagement strategies
5.3. Restrains
5.3.1. Compliance with region-specific data privacy laws and regulations
5.4. Opportunities
5.4.1. Rise in the demand for real-time customer journey analytics for generating actionable insights
6. Global Customer Journey Analytics Market Analysis and Forecast, By Deployment Mode
6.1. Segment Overview
6.2. On-premises
6.3. Cloud
7. Global Customer Journey Analytics Market Analysis and Forecast, By End-User
7.1. Segment Overview
7.2. BFSI
7.3. Retail & eCommerce
7.4. Telecommunications and IT
8. Global Customer Journey Analytics Market Analysis and Forecast, By Regional Analysis
8.1. Segment Overview
8.2. North America
8.2.1. U.S.
8.2.2. Canada
8.2.3. Mexico
8.3. Europe
8.3.1. Germany
8.3.2. France
8.3.3. U.K.
8.3.4. Italy
8.3.5. Spain
8.4. Asia-Pacific
8.4.1. Japan
8.4.2. China
8.4.3. India
8.5. South America
8.5.1. Brazil
8.6. Middle East and Africa
8.6.1. UAE
8.6.2. South Africa
9. Global Customer Journey Analytics Market-Competitive Landscape
9.1. Overview
9.2. Market Share of Key Players in Global Customer Journey Analytics Market
9.2.1. Global Company Market Share
9.2.2. North America Company Market Share
9.2.3. Europe Company Market Share
9.2.4. APAC Company Market Share
9.3. Competitive Situations and Trends
9.3.1. Product Launches and Developments
9.3.2. Partnerships, Collaborations, and Agreements
9.3.3. Mergers & Acquisitions
9.3.4. Expansions
10. Company Profiles
10.1. Adobe Inc.
10.1.1. Business Overview
10.1.2. Company Snapshot
10.1.3. Company Market Share Analysis
10.1.4. Company Product Portfolio
10.1.5. Recent Developments
10.1.6. SWOT Analysis
10.2. ALTERIAN
10.2.1. Business Overview
10.2.2. Company Snapshot
10.2.3. Company Market Share Analysis
10.2.4. Company Product Portfolio
10.2.5. Recent Developments
10.2.6. SWOT Analysis
10.3. BryterCX
10.3.1. Business Overview
10.3.2. Company Snapshot
10.3.3. Company Market Share Analysis
10.3.4. Company Product Portfolio
10.3.5. Recent Developments
10.3.6. SWOT Analysis
10.4. Cisco Systems
10.4.1. Business Overview
10.4.2. Company Snapshot
10.4.3. Company Market Share Analysis
10.4.4. Company Product Portfolio
10.4.5. Recent Developments
10.4.6. SWOT Analysis
10.5. FirstHive
10.5.1. Business Overview
10.5.2. Company Snapshot
10.5.3. Company Market Share Analysis
10.5.4. Company Product Portfolio
10.5.5. Recent Developments
10.5.6. SWOT Analysis
10.6. Genesys
10.6.1. Business Overview
10.6.2. Company Snapshot
10.6.3. Company Market Share Analysis
10.6.4. Company Product Portfolio
10.6.5. Recent Developments
10.6.6. SWOT Analysis
10.7. Google LLC
10.7.1. Business Overview
10.7.2. Company Snapshot
10.7.3. Company Market Share Analysis
10.7.4. Company Product Portfolio
10.7.5. Recent Developments
10.7.6. SWOT Analysis
10.8. Microsoft Corporation
10.8.1. Business Overview
10.8.2. Company Snapshot
10.8.3. Company Market Share Analysis
10.8.4. Company Product Portfolio
10.8.5. Recent Developments
10.8.6. SWOT Analysis
10.9. Oracle Corporation
10.9.1. Business Overview
10.9.2. Company Snapshot
10.9.3. Company Market Share Analysis
10.9.4. Company Product Portfolio
10.9.5. Recent Developments
10.9.6. SWOT Analysis
10.10. Pointillist
10.10.1. Business Overview
10.10.2. Company Snapshot
10.10.3. Company Market Share Analysis
10.10.4. Company Product Portfolio
10.10.5. Recent Developments
10.10.6. SWOT Analysis
List of Table
1. Global Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
2. Global On-premises, Customer Journey Analytics Market, By Region, 2018-2028 (USD Billion)
3. Global cloud, Customer Journey Analytics Market, By Region, 2018-2028 (USD Billion)
4. Global Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
5. Global BFSI, Customer Journey Analytics Market, By Region, 2018-2028 (USD Billion)
6. Global Retail & eCommerce, Customer Journey Analytics Market, By Region, 2018-2028 (USD Billion)
7. Global Telecommunications and IT, Customer Journey Analytics Market, By Region, 2018-2028 (USD Billion)
8. North America Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
9. North America Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
10. U.S. Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
11. U.S. Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
12. Canada Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
13. Canada Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
14. Mexico Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
15. Mexico Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
16. Europe Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
17. Europe Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
18. Germany Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
19. Germany Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
20. France Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
21. France Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
22. U.K. Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
23. U.K. Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
24. Italy Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
25. Italy Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
26. Spain Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
27. Spain Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
28. Asia Pacific Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
29. Asia Pacific Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
30. Japan Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
31. Japan Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
32. China Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
33. China Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
34. India Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
35. India Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
36. South America Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
37. South America Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
38. Brazil Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
39. Brazil Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
40. Middle East and Africa Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
41. Middle East and Africa Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
42. UAE Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
43. UAE Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
44. South Africa Customer Journey Analytics Market, By Deployment Mode, 2018-2028 (USD Billion)
45. South Africa Customer Journey Analytics Market, By End-User, 2018-2028 (USD Billion)
List of Figures
1. Global Customer Journey Analytics Market Segmentation
2. Global Customer Journey Analytics Market: Research Methodology
3. Market Size Estimation Methodology: Bottom-Up Approach
4. Market Size Estimation Methodology: Top-Down Approach
5. Data Triangulation
6. Porter’s Five Forces Analysis
7. Value Chain Analysis
8. Global Customer Journey Analytics Market Attractiveness Analysis By Deployment Mode
9. Global Customer Journey Analytics Market Attractiveness Analysis By End-User
10. Global Customer Journey Analytics Market Attractiveness Analysis By Region
11. Global Customer Journey Analytics Market: Dynamics
12. Global Customer Journey Analytics Market Share by Deployment Mode(2021 & 2028)
13. Global Customer Journey Analytics Market Share by End-User (2021 & 2028)
14. Global Customer Journey Analytics Market Share by Regions (2021 & 2028)
15. Global Customer Journey Analytics Market Share by Company (2021)
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