The global cloud ITSM market is expected to grow from USD 5billion in 2020 to USD 20.11 billion by 2028, at a CAGR of 19% during the forecast period 2021-2028.
Management of IT service management (ITSM) is a broad term for strategic approaches to information technology development, delivery, manage and enhance the way businesses use IT (IT). ITSM comprises all discrete services activities and procedures, from service management to change management, problem and incident management, asset management, and knowledge management across a service's life cycle. An IT service allows access to information and processes to achieve or otherwise achieve critical business goals. IT services include the implementation and support of business applications such as Exchange Server, IT infrastructure architecture and optimization, such as storage, networking, and cloud resources, process development, and administration, such as support for help desks and trouble solvers, etc. Each service, with business input, needs to be created, deployed, managed, optimized, and potentially removed by IT teams. A corresponding Service Level Agreement (SLA) can be established for each service, which codes performance and availability expectations and the consequences if the service falls below those requirements. The provision of IT services is often mentioned to suppliers and clients interacting via the IT service desk. The services are selected, developed, implemented, and operated by an IT provider. An IT department or third-party specialist can be the provider. An IT service client is a consumer of these services, for example, the employee accessing email via the Exchange Outlook interface of the organization. In general, IT organizations provide a catalog of IT services, a list, or a service menu.
This study delivers a comprehensive analysis of component, organization size, industry and regions. The component segment includes solution, and services system. Among these, the solution segment accounts for a significant share of 58%. This development is due to the growing demand for ITSM surveillance instruments in IT & telecoms, health care, and production. The organization size segment includes small & medium enterprises, and large enterprises. Out of the two, the large enterprises segment holds majority of the shares is 57.12%. This is mainly attributable to the increasing adoption of cloud technologies. The industry segment includes IT & telecommunication, BFSI, healthcare, retail & consumer goods, media & entertainment, manufacturing, government & public, and others. The IT & telecommunication segment dominates the market in terms of shares is 16.28%. The growth is owing to the rising demand for cloud services in the IT industry to execute operation such as IT outsourcing, infrastructure sharing, business process outsourcing and others.
The market has been divided into North America, Europe, Asia-Pacific, Middle East & Africa, and South America. Asia-Pacific holds majority of the market share. The increase in demand for software facilities in countries like India and China is the major reason for the market growth of cloud ITSM market. The cloud based activities are increasing in order to sustain the growing economy.
Some of the notable players in the cloud ITSM market are Broadcom, Ivanti, HPE, IBM, Axios Systems, Citrix Systems, Service Now, BMC Software, Cherwell Software, Hornbill, Microsoft, EasyVista, Micro Focus, Atlassian, Alemba, and others.
Global Cloud ITSM Market Analysis And Forecast, By Components
Global Cloud ITSM Market Analysis And Forecast, By Organization Size
Global Cloud ITSM Market Analysis And Forecast, By Industry
Global Cloud ITSM Market Analysis And Forecast, By Region
Report Description:
1. Introduction
1.1. Objectives of the Study
1.2. Market Definition
1.3. Research Scope
1.4. Currency
1.5. Key Target Audience
2. Research Methodology and Assumptions
3. Executive Summary
4. Premium Insights
4.1. Porter’s Five Forces Analysis
4.2. Value Chain Analysis
4.3. Top Investment Pockets
4.3.1. Market Attractiveness Analysis By Components
4.3.2. Market Attractiveness Analysis By Organization Size
4.3.3. Market Attractiveness Analysis By Industry
4.3.4. Market Attractiveness Analysis By Region
4.4. Industry Trends
5. Market Dynamics
5.1. Market Evaluation
5.2. Drivers
5.2.1. Increasing shift to cloud-based technologies
5.2.2. Benefits of agile implementation, easy deployment, and OPEX model
5.3. Restraints
5.3.1. Security and privacy concerns for confidential data and business processes
5.4. Opportunities
5.4.1. Growing demand among small and medium-sized enterprises
5.4.2. Widespread adoption of BYOD trend and increasing mobile workforce
5.5. Challenges
5.5.1. Lack of standard procedures and integration concerns with traditional architectures
6. Global Cloud ITSM Market Analysis and Forecast, By Components
6.1. Segment Overview
6.2. Solution
6.3. Services
7. Global Cloud ITSM Market Analysis and Forecast, By Organization Size
7.1. Segment Overview
7.2. Small & Medium Enterprises
7.3. Large Enterprises
8. Global Cloud ITSM Market Analysis and Forecast, By Industry
8.1. Segment Overview
8.2. IT & Telecommunication
8.3. BFSI
8.4. Healthcare
8.5. Retail & Consumer Goods
8.6. Media & Entertainment
8.7. Manufacturing
8.8. Government & Public
8.9. Others
9. Global Cloud ITSM Market Analysis and Forecast, By Regional Analysis
9.1. Segment Overview
9.2. North America
9.2.1. U.S.
9.2.2. Canada
9.2.3. Mexico
9.3. Europe
9.3.1. Germany
9.3.2. France
9.3.3. U.K.
9.3.4. Italy
9.3.5. Spain
9.4. Asia-Pacific
9.4.1. Japan
9.4.2. China
9.4.3. India
9.5. South America
9.5.1. Brazil
9.6. Middle East and Africa
9.6.1. UAE
9.6.2. South Africa
10. Global Cloud ITSM Market-Competitive Landscape
10.1. Overview
10.2. Market Share of Key Players in Global Cloud ITSM Market
10.2.1. Global Company Market Share
10.2.2. North America Company Market Share
10.2.3. Europe Company Market Share
10.2.4. APAC Company Market Share
10.3. Competitive Situations and Trends
10.3.1. Product Launches and Developments
10.3.2. Partnerships, Collaborations and Agreements
10.3.3. Mergers & Acquisitions
10.3.4. Expansions
11. Company Profiles
11.1. Broadcom
11.1.1. Business Overview
11.1.2. Company Snapshot
11.1.3. Company Market Share Analysis
11.1.4. Company Product Portfolio
11.1.5. Recent Developments
11.1.6. SWOT Analysis
11.2. Ivanti
11.2.1. Business Overview
11.2.2. Company Snapshot
11.2.3. Company Market Share Analysis
11.2.4. Company Product Portfolio
11.2.5. Recent Developments
11.2.6. SWOT Analysis
11.3. HPE
11.3.1. Business Overview
11.3.2. Company Snapshot
11.3.3. Company Market Share Analysis
11.3.4. Company Product Portfolio
11.3.5. Recent Developments
11.3.6. SWOT Analysis
11.4. IBM
11.4.1. Business Overview
11.4.2. Company Snapshot
11.4.3. Company Market Share Analysis
11.4.4. Company Product Portfolio
11.4.5. Recent Developments
11.4.6. SWOT Analysis
11.5. Axios Systems
11.5.1. Business Overview
11.5.2. Company Snapshot
11.5.3. Company Market Share Analysis
11.5.4. Company Product Portfolio
11.5.5. Recent Developments
11.5.6. SWOT Analysis
11.6. Citrix Systems
11.6.1. Business Overview
11.6.2. Company Snapshot
11.6.3. Company Market Share Analysis
11.6.4. Company Product Portfolio
11.6.5. Recent Developments
11.6.6. SWOT Analysis
11.7. Service Now
11.7.1. Business Overview
11.7.2. Company Snapshot
11.7.3. Company Market Share Analysis
11.7.4. Company Product Portfolio
11.7.5. Recent Developments
11.7.6. SWOT Analysis
11.8. BMC Software
11.8.1. Business Overview
11.8.2. Company Snapshot
11.8.3. Company Market Share Analysis
11.8.4. Company Product Portfolio
11.8.5. Recent Developments
11.8.6. SWOT Analysis
11.9. Cherwell Software
11.9.1. Business Overview
11.9.2. Company Snapshot
11.9.3. Company Market Share Analysis
11.9.4. Company Product Portfolio
11.9.5. Recent Developments
11.9.6. SWOT Analysis
11.10. Hornbill
11.10.1. Business Overview
11.10.2. Company Snapshot
11.10.3. Company Market Share Analysis
11.10.4. Company Product Portfolio
11.10.5. Recent Developments
11.10.6. SWOT Analysis
11.11. Microsoft
11.11.1. Business Overview
11.11.2. Company Snapshot
11.11.3. Company Market Share Analysis
11.11.4. Company Product Portfolio
11.11.5. Recent Developments
11.11.6. SWOT Analysis
11.12. EasyVista
11.12.1. Business Overview
11.12.2. Company Snapshot
11.12.3. Company Market Share Analysis
11.12.4. Company Product Portfolio
11.12.5. Recent Developments
11.12.6. SWOT Analysis
11.13. Micro Focus
11.13.1. Business Overview
11.13.2. Company Snapshot
11.13.3. Company Market Share Analysis
11.13.4. Company Product Portfolio
11.13.5. Recent Developments
11.13.6. SWOT Analysis
11.14. Atlassian
11.14.1. Business Overview
11.14.2. Company Snapshot
11.14.3. Company Market Share Analysis
11.14.4. Company Product Portfolio
11.14.5. Recent Developments
11.14.6. SWOT Analysis
11.15. Alemba
11.15.1. Business Overview
11.15.2. Company Snapshot
11.15.3. Company Market Share Analysis
11.15.4. Company Product Portfolio
11.15.5. Recent Developments
11.15.6. SWOT Analysis
List of Table
1. Global Cloud ITSM Market, By Components, 2021-2028 (USD Million)
2. Global Solution, Cloud ITSM Market, By Region, 2021-2028 (USD Million)
3. Global Services, Cloud ITSM Market, By Region, 2021-2028 (USD Million)
4. Global Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
5. Global Small & Medium Enterprises, Cloud ITSM Market, By Region, 2021-2028 (USD Million)
6. Global Large Enterprises, Cloud ITSM Market, By Region, 2021-2028 (USD Million)
7. Global Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
8. Global IT & Telecommunication, Cloud ITSM Market, By Region, 2021-2028 (USD Million)
9. Global BFSI, Cloud ITSM Market, By Region, 2021-2028 (USD Million)
10. Global Healthcare, Cloud ITSM Market, By Region, 2021-2028 (USD Million)
11. Global Retail & Consumer Goods, Cloud ITSM Market, By Region, 2021-2028 (USD Million)
12. Global Media & Entertainment, Cloud ITSM Market, By Region, 2021-2028 (USD Million)
13. Global Manufacturing, Cloud ITSM Market, By Region, 2021-2028 (USD Million)
14. Global Government & Public, Cloud ITSM Market, By Region, 2021-2028 (USD Million)
15. Global Others, Cloud ITSM Market, By Region, 2021-2028 (USD Million)
16. North America Cloud ITSM Market, By Components, 2021-2028 (USD Million)
17. North America Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
18. North America Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
19. U.S. Cloud ITSM Market, By Components, 2021-2028 (USD Million)
20. U.S. Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
21. U.S. Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
22. Canada Cloud ITSM Market, By Components, 2021-2028 (USD Million)
23. Canada Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
24. Canada Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
25. Mexico Cloud ITSM Market, By Components, 2021-2028 (USD Million)
26. Mexico Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
27. Mexico Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
28. Europe Cloud ITSM Market, By Components, 2021-2028 (USD Million)
29. Europe Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
30. Europe Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
31. Germany Cloud ITSM Market, By Components, 2021-2028 (USD Million)
32. Germany Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
33. Germany Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
34. France Cloud ITSM Market, By Components, 2021-2028 (USD Million)
35. France Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
36. France Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
37. U.K. Cloud ITSM Market, By Components, 2021-2028 (USD Million)
38. U.K. Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
39. U.K. Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
40. Italy Cloud ITSM Market, By Components, 2021-2028 (USD Million)
41. Italy Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
42. Italy Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
43. Spain Cloud ITSM Market, By Components, 2021-2028 (USD Million)
44. Spain Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
45. Spain Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
46. Asia Pacific Cloud ITSM Market, By Components, 2021-2028 (USD Million)
47. Asia Pacific Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
48. Asia Pacific Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
49. Japan Cloud ITSM Market, By Components, 2021-2028 (USD Million)
50. Japan Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
51. Japan Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
52. China Cloud ITSM Market, By Components, 2021-2028 (USD Million)
53. China Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
54. China Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
55. India Cloud ITSM Market, By Components, 2021-2028 (USD Million)
56. India Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
57. India Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
58. South America Cloud ITSM Market, By Components, 2021-2028 (USD Million)
59. South America Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
60. South America Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
61. Brazil Cloud ITSM Market, By Components, 2021-2028 (USD Million)
62. Brazil Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
63. Brazil Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
64. Middle East and Africa Cloud ITSM Market, By Components, 2021-2028 (USD Million)
65. Middle East and Africa Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
66. Middle East and Africa Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
67. UAE Cloud ITSM Market, By Components, 2021-2028 (USD Million)
68. UAE Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
69. UAE Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
70. South Africa Cloud ITSM Market, By Components, 2021-2028 (USD Million)
71. South Africa Cloud ITSM Market, By Organization Size, 2021-2028 (USD Million)
72. South Africa Cloud ITSM Market, By Industry, 2021-2028 (USD Million)
List of Figures
1. Global Cloud ITSM Market Segmentation
2. Global Cloud ITSM Market: Research Methodology
3. Market Size Estimation Methodology: Bottom-Up Approach
4. Market Size Estimation Methodology: Top-Down Approach
5. Data Triangulation
6. Porter’s Five Forces Analysis
7. Value Chain Analysis
8. Global Cloud ITSM Market Attractiveness Analysis By Components
9. Global Cloud ITSM Market Attractiveness Analysis By Organization Size
10. Global Cloud ITSM Market Attractiveness Analysis By Industry
11. Global Cloud ITSM Market Attractiveness Analysis By Region
12. Global Cloud ITSM Market: Dynamics
13. Global Cloud ITSM Market Share By Components (2021 & 2028)
14. Global Cloud ITSM Market Share By Organization Size (2021 & 2028)
15. Global Cloud ITSM Market Share By Industry (2021 & 2028)
16. Global Cloud ITSM Market Share By Regions (2021 & 2028)
17. Global Cloud ITSM Market Share By Company (2020)
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