The chatbots market is expected to grow from USD 3 billion in 2020 to USD 16.76 billion by 2028, at a CAGR of 24% during the forecast period 2021-2028.
Chatbots are programs that are developed to engage with received messages automatically. Chatbots are programmed to respond the same way every time based on specific keywords. Chatbots are AI (Artificial Intelligence) software that simulates a conversation with a user in natural language through websites, telephones, messaging applications, and mobile apps. Chatbots are often narrated as the most technologically advanced and promising expressions of interaction between machines and humans. Unlike other applications, chatbots are not downloaded or unnecessary to update and do not take up space in the mobile's memory. The advantage of chatbots is that an individual can have multiple bots integrated into the same chat.
The increasing implementation or adoption of machine learning algorithms and artificial intelligence that employ computation methods for understanding, delivering, and learning human language content to develop an interactive online application has driven the market of chatbots. The rising investment in technology to innovate new solutions has fuelled the demand for chatbots. Adoption has helped to reduce operational costs, resolution of customer queries, enhanced visibility, better customer experience, and improved real-time decision-making has attracted the enterprises. Chatbots act like the first point of contact in customer service that tends to solve ground-level queries. Chatbots are critical in delivering 24x7 supports to customers, which results in lower operational costs. Various sectors like media & entertainment, BFSI, e-commerce, healthcare, travel & tourism, and retail use chatbots to address customer queries. These are the factors driving the global market of Chatbots. Privacy & security issues, lack of awareness among the businesses, issues related to question formation & speech recognition are some factors limiting the global growth of the chatbot market.
This study delivers a comprehensive analysis of type, application, end-use, and region. The type segment includes AI-based and rule-based. AI-based is leading the type segment. The growth is attributed to a hike in technological players' investments in machine learning areas, and artificial intelligence supports the development of chatbot solutions. The use of AI-based chatbots has increased in several sectors such as healthcare, BFSI, education, travel, and retail. The application segment involves social media, customer service, marketing, and payment/order processing. The payment/order processing is leading the application segment. The growth is attributed to the extensive usage of chatbots as assistance to users in making payments and processing orders has benefited both businesses and customers. Chatbots help in resolving customer problems and speed monotonous tasks. Chatbots permit easy and quick payments through integration with platforms like Slack, Facebook messenger, and Siri. The end-use segment involves media & entertainment, BFSI, e-commerce, healthcare, travel & tourism, and retail. Healthcare is leading the end-use segment. The growth is attributed to the effective use of chatbots in online interaction platforms and providing several benefits to patients & healthcare organizations. In healthcare, chatbots help bill processes, assist existing patients, and enable inventory management, insurance claims, etc. Chatbots have enhanced patient service, ensure bill accuracy, and save doctor’s time.
The market has been divided into North America, Europe, Asia-Pacific, Middle East & Africa, and South America. Asia-Pacific is leading the regional segment. The growth is attributed to numerous startups investing in machine learning and chatbots technology. Asia-Pacific countries are said to be technology-driven and have significant investment & revenue opportunities. Countries such as India, Japan, and Singapore are rapidly developing economies in technology and enterprises.
Some of the notable players in the market are Microsoft Corporation, IBM Corporation, AWS, Google, Nuance, Creative Virtual, Oracle Corporation, Artificial Solutions, Kevit, Yellow Messenger, ServiceNow, and Inbenta.
Chatbots Market Analysis and Forecast, Type
Chatbots Market Analysis and Forecast, Application
Chatbots Market Analysis and Forecast, End-use
Chatbots Market Analysis and Forecast, Region
Report Description:
1. Introduction
1.1. Objectives of the Study
1.2. Market Definition
1.3. Research Scope
1.4. Currency
1.5. Key Target Audience
2. Research Methodology and Assumptions
3. Executive Summary
4. Premium Insights
4.1. Porter’s Five Forces Analysis
4.2. Value Chain Analysis
4.3. Top Investment Pockets
4.3.1. Market Attractiveness Analysis By Application
4.3.2. Market Attractiveness Analysis By End-use
4.3.3. Market Attractiveness Analysis By Type
4.3.4. Market Attractiveness Analysis By Region
4.4. Industry Trends
5. Market Dynamics
5.1. Market Evaluation
5.2. Drivers
5.2.1. Enhanced customer service
5.2.2. Reduces operation cost
5.3. Restrains
5.3.1. Lack of awareness
5.3.2. Cannot be used by every business
5.4. Opportunities
5.4.1. Demand from North America region
6. Global Chatbot Market Analysis and Forecast, By Application
6.1. Segment Overview
6.2. Social media
6.3. Customer service
6.4. Marketing
6.5. Payment//Order Processing
7. Global Chatbot Market Analysis and Forecast, By End-use
7.1. Segment Overview
7.2. BFSI
7.3. Healthcare
7.4. E-commerce
7.5. Travel & tourism
7.6. Retail
7.7. Media & entertainment
8. Global Chatbot Market Analysis and Forecast, By Type
8.1. Segment Overview
8.2. AI-based
8.3. Rule-based
9. Global Chatbot Market Analysis and Forecast, By Regional Analysis
9.1. Segment Overview
9.2. North America
9.2.1. U.S.
9.2.2. Canada
9.2.3. Mexico
9.3. Europe
9.3.1. Germany
9.3.2. France
9.3.3. U.K.
9.3.4. Italy
9.3.5. Spain
9.4. Asia-Pacific
9.4.1. Japan
9.4.2. China
9.4.3. India
9.5. South America
9.5.1. Brazil
9.6. Middle East and Africa
9.6.1. UAE
9.6.2. South Africa
10. Global Chatbot Market-Competitive Landscape
10.1. Overview
10.2. Market Share of Key Players in Global Chatbot Market
10.2.1. Global Company Market Share
10.2.2. North America Company Market Share
10.2.3. Europe Company Market Share
10.2.4. APAC Company Market Share
10.3. Competitive Situations and Trends
10.3.1. Application Launches and Developments
10.3.2. Partnerships, Collaborations, and Agreements
10.3.3. Mergers & Acquisitions
10.3.4. Expansions
11. Company Profiles
11.1. AWS
11.1.1. Business Overview
11.1.2. Company Snapshot
11.1.3. Company Market Share Analysis
11.1.4. Company Product Portfolio
11.1.5. Recent Developments
11.1.6. SWOT Analysis
11.2. Microsoft Corporation
11.2.1. Business Overview
11.2.2. Company Snapshot
11.2.3. Company Market Share Analysis
11.2.4. Company Product Portfolio
11.2.5. Recent Developments
11.2.6. SWOT Analysis
11.3. IBM Corporation
11.3.1. Business Overview
11.3.2. Company Snapshot
11.3.3. Company Market Share Analysis
11.3.4. Company Product Portfolio
11.3.5. Recent Developments
11.3.6. SWOT Analysis
11.4. Google
11.4.1. Business Overview
11.4.2. Company Snapshot
11.4.3. Company Market Share Analysis
11.4.4. Company Product Portfolio
11.4.5. Recent Developments
11.4.6. SWOT Analysis
11.5. Oracle Corporation
11.5.1. Business Overview
11.5.2. Company Snapshot
11.5.3. Company Market Share Analysis
11.5.4. Company Product Portfolio
11.5.5. Recent Developments
11.5.6. SWOT Analysis
11.6. Nuance
11.6.1. Business Overview
11.6.2. Company Snapshot
11.6.3. Company Market Share Analysis
11.6.4. Company Product Portfolio
11.6.5. Recent Developments
11.6.6. SWOT Analysis
11.7. Creative virtual
11.7.1. Business Overview
11.7.2. Company Snapshot
11.7.3. Company Market Share Analysis
11.7.4. Company Product Portfolio
11.7.5. Recent Developments
11.7.6. SWOT Analysis
11.8. Artificial Solution
11.8.1. Business Overview
11.8.2. Company Snapshot
11.8.3. Company Market Share Analysis
11.8.4. Company Product Portfolio
11.8.5. Recent Developments
11.8.6. SWOT Analysis
11.9. Kevit
11.9.1. Business Overview
11.9.2. Company Snapshot
11.9.3. Company Market Share Analysis
11.9.4. Company Product Portfolio
11.9.5. Recent Developments
11.9.6. SWOT Analysis
11.10. Yellow Messenger
11.10.1. Business Overview
11.10.2. Company Snapshot
11.10.3. Company Market Share Analysis
11.10.4. Company Product Portfolio
11.10.5. Recent Developments
11.10.6. SWOT Analysis
11.11. ServiceNow
11.11.1. Business Overview
11.11.2. Company Snapshot
11.11.3. Company Market Share Analysis
11.11.4. Company Product Portfolio
11.11.5. Recent Developments
11.11.6. SWOT Analysis
11.12. Inbenta
11.12.1. Business Overview
11.12.2. Company Snapshot
11.12.3. Company Market Share Analysis
11.12.4. Company Product Portfolio
11.12.5. Recent Developments
11.12.6. SWOT Analysis
List of Table
1. Global Chatbot Market, By End-use, 2018-2028 (USD Billion)
2. Global Media & entertainment, Chatbot Market, By Region, 2018-2028 (USD Billion)
3. Global BFSI, Chatbot Market, By Region, 2018-2028 (USD Billion)
4. Global Healthcare, Chatbot Market, By Region, 2018-2028 (USD Billion)
5. Global E-commerce, Chatbot Market, By Region, 2018-2028 (USD Billion)
6. Global Travel & Tourism, Chatbot Market, By Region, 2018-2028 (USD Billion)
7. Global Retail, Chatbot Market, By Region, 2018-2028 (USD Billion)
8. Global Chatbot Market, By Application, 2018-2028 (USD Billion)
9. Global Social media, Chatbot Market, By Region, 2018-2028 (USD Billion)
10. Global Customer service, Chatbot Market, By Region, 2018-2028 (USD Billion)
11. Global Payement/order processing, Chatbot Market, By Region, 2018-2028 (USD Billion)
12. Global Marketing, Chatbot Market, By Region, 2018-2028 (USD Billion)
13. Global Chatbot Market, By Type, 2018-2028 (USD Billion)
14. Global AI-based, Chatbot Market, By Region, 2018-2028 (USD Billion)
15. Global Rule-based, Chatbot Market, By Region, 2018-2028 (USD Billion)
16. North America Chatbot Market, By Type, 2018-2028 (USD Billion)
17. North America Chatbot Market, By Application, 2018-2028 (USD Billion)
18. North America Chatbot Market, By End-use, 2018-2028 (USD Billion)
19. U.S. Chatbot Market, By Type, 2018-2028 (USD Billion)
20. U.S. Chatbot Market, By Application, 2018-2028 (USD Billion)
21. U.S. Chatbot Market, By End-use, 2018-2028 (USD Billion)
22. Canada Chatbot Market, By Type, 2018-2028 (USD Billion)
23. Canada Chatbot Market, By Application, 2018-2028 (USD Billion)
24. Canada Chatbot Market, By End-use, 2018-2028 (USD Billion)
25. Mexico Chatbot Market, By Type, 2018-2028 (USD Billion)
26. Mexico Chatbot Market, By Application, 2018-2028 (USD Billion)
27. Mexico Chatbot Market, By End-use, 2018-2028 (USD Billion)
28. Europe Chatbot Market, By Type, 2018-2028 (USD Billion)
29. Europe Chatbot Market, By Application, 2018-2028 (USD Billion)
30. Europe Chatbot Market, By End-use, 2018-2028 (USD Billion)
31. Germany Chatbot Market, By Type, 2018-2028 (USD Billion)
32. Germany Chatbot Market, By Application, 2018-2028 (USD Billion)
33. Germany Chatbot Market, By End-use, 2018-2028 (USD Billion)
34. France Chatbot Market, By Type, 2018-2028 (USD Billion)
35. France Chatbot Market, By Application, 2018-2028 (USD Billion)
36. France Chatbot Market, By End-use, 2018-2028 (USD Billion)
37. U.K. Chatbot Market, By Type, 2018-2028 (USD Billion)
38. U.K. Chatbot Market, By Application, 2018-2028 (USD Billion)
39. U.K. Chatbot Market, By End-use, 2018-2028 (USD Billion)
40. Italy Chatbot Market, By Type, 2018-2028 (USD Billion)
41. Italy Chatbot Market, By Application, 2018-2028 (USD Billion)
42. Italy Chatbot Market, By End-use, 2018-2028 (USD Billion)
43. Spain Chatbot Market, By Type, 2018-2028 (USD Billion)
44. Spain Chatbot Market, By Application, 2018-2028 (USD Billion)
45. Spain Chatbot Market, By End-use, 2018-2028 (USD Billion)
46. Asia Pacific Chatbot Market, By Type, 2018-2028 (USD Billion)
47. Asia Pacific Chatbot Market, By Application, 2018-2028 (USD Billion)
48. Asia Pacific Chatbot Market, By End-use, 2018-2028 (USD Billion)
49. Japan Chatbot Market, By Type, 2018-2028 (USD Billion)
50. Japan Chatbot Market, By Application, 2018-2028 (USD Billion)
51. Japan Chatbot Market, By End-use, 2018-2028 (USD Billion)
52. China Chatbot Market, By Type, 2018-2028 (USD Billion)
53. China Chatbot Market, By Application, 2018-2028 (USD Billion)
54. China Chatbot Market, By End-use, 2018-2028 (USD Billion)
55. India Chatbot Market, By Type, 2018-2028 (USD Billion)
56. India Chatbot Market, By Application, 2018-2028 (USD Billion)
57. India Chatbot Market, By End-use, 2018-2028 (USD Billion)
58. South America Chatbot Market, By Type, 2018-2028 (USD Billion)
59. South America Chatbot Market, By Application, 2018-2028 (USD Billion)
60. South America Chatbot Market, By End-use, 2018-2028 (USD Billion)
61. Brazil Chatbot Market, By Type, 2018-2028 (USD Billion)
62. Brazil Chatbot Market, By Application, 2018-2028 (USD Billion)
63. Brazil Chatbot Market, By End-use, 2018-2028 (USD Billion)
64. Middle East and Africa Chatbot Market, By Type, 2018-2028 (USD Billion)
65. Middle East and Africa Chatbot Market, By Application, 2018-2028 (USD Billion)
66. Middle East Chatbot Market, By End-use, 2018-2028 (USD Billion)
67. UAE Chatbot Market, By Type, 2018-2028 (USD Billion)
68. UAE Chatbot Market, By Application, 2018-2028 (USD Billion)
69. UAE Chatbot Market, By End-use, 2018-2028 (USD Billion)
70. South Africa Chatbot Market, By Type, 2018-2028 (USD Billion)
71. South Africa Chatbot Market, By Application, 2018-2028 (USD Billion)
72. South Africa Chatbot Market, By End-use, 2018-2028 (USD Billion)
List of Figures
1. Global Chatbot Market Segmentation
2. Global Chatbot Market: Research Methodology
3. Market Size Estimation Methodology: Bottom-Up Approach
4. Market Size Estimation Methodology: Top-Down Approach
5. Data Triangulation
6. Porter’s Five Forces Analysis
7. Value Chain Analysis
8. Global Chatbot Market Attractiveness Analysis By Type
9. Global Chatbot Market Attractiveness Analysis By Application
10. Global Chatbot Market Attractiveness Analysis By End-use
11. Global Chatbot Market Attractiveness Analysis By Region
12. Global Chatbot Market: Dynamics
13. Global Chatbot Market Share by Type (2021 & 2028)
14. Global Chatbot Market Share by Application (2021 & 2028)
15. Global Chatbot Market Share by End-use (2021 & 2028)
16. Global Chatbot Market Share by Regions (2021 & 2028)
17. Global Chatbot Market Share by Company (2020)
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